**ps as other reviewers didn’t seem to have it and I don’t think these awful people should be profiting from the people they’ve screwed the local rate number for customer service is 03300 412270, not that you’ll get anywhere :( ** I purchased a gaming pc from laptops direct a little over one month ago now. Since arrival the pc has had some sort of graphics fault that means not a single game will run - literally not one. I looked on the website for returns advice and it stated that I needed to contact the manufacturer to obtain a fault reference number. Did so - Asus- who advised they do not offer any form of remote support therefore I would need to send them the product for diagnostics and repair. Did so - received pc back swiftly, with a note saying they found several errors (cpu/graphics card etc) but unfortunately also with damage - minor scratches to the metal housing of the pc tower - cosmetic in nature. Even more unfortunately the pc is still constantly having errors which mean I still can’t play a single game. I asked Asus for a refund this time as spent nearly £500 on pc that does not work as advertised, they advised they can take again to repair but cannot offer refund that would have to come from the retailer. Spoke to a nice girl called Louise in customer services who was pleasant but massively unhelpful, telling me that I should have contacted laptops direct in the first instance and that they cannot give me a refund due to it having been sent to asus- she told me that it does not state to send to manufacturer on website - I have screenshot this from the website and you would really hope they’d know what was written on there, but apparently not. I called back the following day after a further fruitless conversation with asus and got Louise again, felt so sorry for the poor girl that I asked to speak with her manager (no one deserves to get shouted at twice - I work in a call centre) who was named Asif and was possibly the most unhelpful, obnoxious and rude human being I have ever had the misfortune to deal with - he reiterated that they would ‘under no circumstances’ refund a product that had been damaged in my possession (repeatedly told him it was not - the courier/manufacturer damaged it not me) and told me that as I had said I was contacting trading standards he couldn’t send me an email with the same information that he was telling me over the phone - he finally agreed to send said email after approx 40 mins on the phone with the comment, and I quote ‘now that wasn’t so difficult was it’ (patronising little ... ) despite the fact that I had been asking for the same thing for 40 mins. I never received the email so clearly Asif it was pretty hard for you! I am in contact with trading standards and citizens advice bureau to try and resolve this situation - I have spent a huge amount of money and received a faulty product that I cannot use. Every other review I’ve read with any form of faulty product is the same - buy from here if you must but be warned you may get burned - if there’s no problems with your item you’ll be fine but if you have the misfortune to get a dud you’ve as good as lost the money you paid and will likely get insulted and patronised when trying to get help - as per all of the other reviews. Never, ever again. I am going to post this review to every site I can find and share with my entire Facebook/instagram/Twitter, plus make sure it goes to every gamer I know. I will also pursue this to the very end - ruthless, inconsiderate ****s will not be hearing the last of me. I will also make sure that I post updates if I get any further. Genuinely horrified at the fact that have spent £500 for absolutely nothing and that they simply don’t care. Awful service, awful company, awful experience all round.