Bought refurbed Lenovo ideapad 330 £244,ordered 09.08.19, delivered next day Saturday had to pay for that. Loaded an Microsoft office 365 programme + a couple of apps. 02.11.19 with in the 90 day return time I asked to return it as it was running so slow it could take well up to 30 minutes to start. it took my wife all day on the Sunday to type up a CV. After numerous attempts to find out what was causing the problems.on 03.11.11 again asked to return it only to get an automated response, tried again 04.11.19 another automated and again yesterday so went on their website to request return only to see I had one already open, so I telephoned them on hold for 20 minutes, got bored had coffee and tried again still got put in a queue for 15 minutes then gave up again. So yesterday 05.11.19 decided to do a factory reset, started at 16.00 hrs 5 hours later no changes made processor fan running flat out screen locked up no movement on screen whatsoever. Started again today 06.11.19 at 16.00 hrs now 21.14hrs have Lenovo logo on the screen ant message, resetting this pc 40%. During the past few days I have repeatedly asked for my money back but for some reason they don't reply. What next we'll have to wait and see.