Awful customer service. Ordered a monitor and paid for delivery in 3 days. Not only did it not arrive on the day, I had to go and chase them for an explanation. The customer service lady I spoke to assured me 3 times, after putting me on hold and confirming with someone else, that it will be delivered the next day (some lame excuse about it not having arrived at the warehouse, even if it said in stock, and it needing 48 hours for processing). Come next day, still no email, or contact about when it will be delivered. Had to chase them up again. I suspect they put my phone number to be automatically put on hold, as I couldn't get to them the 5 times I called that day. Only reason I reached them was because I called the store where it was supposed to be delivered and they put me through to the customer service, and lo and behold, was answered immediately. No being put on hold, not listening to that awful music. The guy on the phone said they will send it to my house the next day. I wasted 3 days waiting for that delivery. Appalling service. Next time, just buy from Curry's or Amazon. At least you won't feel lied to and be messed around with.
4 years ago
Laptops Direct has a
4.3
average rating
from
2,063
reviews
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