Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.31

4.3 Rating 2,061 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,061 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery. PC seems as advertised.”

Helpful Report

Posted 7 months ago

“🔔 URGENT WARNING: Beware of Samsung UK and Laptops Direct 🔔 Sharing my nightmare experience with Samsung UK and Laptops Direct to save you from a similar ordeal. 😡 Read on and spread the word to protect others! In January 2023, I invested a substantial £1290 with Laptops Direct for a Samsung TV. Just five months later, the TV started acting up – malfunctions and irregularities galore, making it utterly unusable. Upon inspection, it was clear that the screen was damaged beneath the glass, a blatant manufacturing defect. My pleas for assistance from Laptops Direct were met with shocking indifference and apathy. They shrugged off their responsibility, citing a measly three-month warranty and passing the buck to both me and Samsung. This heartless evasion reflects a disregard for customer satisfaction and product quality that's simply unforgivable. After enduring a convoluted process, an engineer was finally dispatched to replace the faulty screen. But guess what? The other problems were ignored, then after that the tv started playing up again and the engineers were called back and took the tv away for two weeks and then brought it back and told me there is nothing wrong with it .So the TV came back to me unchanged. I contacted laptops direct again and was told there was no point ring them and get in touch with Samsung. Turning to Samsung UK for help, I was met with more disappointment. They insisted on further repairs despite my concerns about the product's integrity and post-warranty problems. Their suggestion of a 10% discount on a replacement TV was an insulting slap in the face – evidence of their lack of respect for customers' investments. I don’t think buying another tv after it lasting for 5 months for 10 percent off going to appeal to anyone. And also why would I be without a TV for 2 weeks and have loads of emails and sending photos etc if the TV is fine, Surely nobody can be that bored!!!... I didn’t want my money back I wanted to replacement!... the same model or equivalent I Have now given up and will buy another TV. This is just a warning because I thought by using laptops direct I would save money rather then using larger companies but that 100 pound I saved has now cost me far more.. Updated response... Just had a phone call from Laptop direct and they once again laid the blame with samsung and want nothing to do with my claim. so new tv today for me. having to the use of a faulty tv for 5 months for a cost of nearly £1300 doesn't sound like a bargain thou..... Pennywise pound foolish. I have taken the hit now but will continue to make sure I warn as many people over social”

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Posted 7 months ago

“I bought a monitor just over a year ago and the screen suddenly died whilst i was doing some work. The monitor had a 2 year warranty, so I got in touch with laptops direct and told them what happened, their response is pretty quick and the return was very painless, they basically arranged a pickup from my home the following day, a week later and I get a new replacement monitor. If you're concerned whether these guys are legit, I wouldn't worry, I've bought a number of items from them to this date and only the monitor had to be returned. 10/10 would recommend!”

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Posted 7 months ago

“Paid for next day delivery and only the computer has turn up, still waiting for the printer, otherwise very happy with the quick delivery”

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Posted 7 months ago

“Excellent service. Delivered next day. No complaints.”

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Posted 7 months ago

“Goods arrived when expected, good price. Happy with the service.”

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Posted 7 months ago

“Very competitive, fast delivery and excellent service.”

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Posted 7 months ago

“Very happy with the purchase”

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Posted 7 months ago

“Good price and fast reliable delivery on my iPad purchase”

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Posted 7 months ago

“Laptops direct are excellent customer service is prompt and next day delivery was awesome all round 10 out of 10 will buy again”

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Posted 8 months ago

“Great service, arrived quickly and on time.”

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Posted 8 months ago

“Great service and quick delivery thank you”

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Posted 8 months ago

“Had two orders both delivered on time Great service as always thanks to all at laptops Direct”

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Posted 8 months ago

“The delivery and price are good, but it never stated the windows was educational, if i was aware i wouldn't of bought it and it can't do nothing its quite rubbish”

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Posted 8 months ago

“I would avoid if you want a Saturday delivery. Ordered a phone one week in advance for a Saturday delivery. Had an email to say thr item was dispatched on Friday but no tracking information was provided. Waited in all day Saturday for the item and it failed to arrive. Sent a message asking for an explanation to he told I would have to wait 24 to 48 hours for it to be investigated, still no idea where my new phone is!!!”

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Posted 8 months ago

“Great price , very good delivery arrangements and price compared to say currys £45 laptops direct £14.97 👍”

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Posted 8 months ago

“Good price but truly appalling customer service - avoid. Ordered a Microsoft Surface 7 on line for next day delivery. Called the sales line to confirm next day delivery. Item didn't arrive next day nor 5 days later. Was told it wouldn't arrive until the end of the month and that I should cancel that order and re-order for next day delivery. Only they didn't cancel the order - it still didn't arrive next day but eventually two turned up. I am now left £700 out of pocket with a device I don't need and that they have refused to take back. Hours of my life trying to sort this out completely wasted.”

Helpful Report

Posted 8 months ago

“Quick friendly assistance, prompt feedback, speedy delivery, wide choice of products to choose from”

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Posted 8 months ago

“Excellence in all areas. I have purchased from this company a number of times and they have practised what they preach.”

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Posted 8 months ago

“Quick delivery, good price”

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Posted 9 months ago

Laptops Direct is rated 4.3 based on 2,061 reviews