Laptops Direct Reviews

Name: Laptops Direct
Rating: 4.33

4.3 Rating 2,203 Reviews

84 %

of reviewers recommend Laptops Direct

Company Reviews

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Metrics

4.3

Based on 2,203 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Laptops Direct 1 star review on 9th October 2023

Mette

Laptops Direct 5 star review on 27th May 2023

Stef Walcott

Laptops Direct 5 star review on 24th May 2022

Mal Dee

Laptops Direct 2 star review on 16th April 2022

Kieran

Laptops Direct 5 star review on 31st March 2022

Ali

Anonymous

Anonymous // 01/01/2019

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“Great service Fast delivery”

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Posted 1 year ago

“Fast efficient competative”

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Posted 1 year ago

“Very easy ordering and great delivery service”

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Posted 1 year ago

“Item delivered a day early and all as described. Good price.”

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Posted 1 year ago

“I ordered a PC which was was faulty. Getting it replaced was a very easy, no quibble process. Unfortunately the replacement was also faulty - these things happen with refurbished kit - but once again the customer service was first class. I now have a third machine which was excellent value and is working perfectly. Lesson? Pay that little bit extra for a full set up.”

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Posted 1 year ago

“WHERE DO I START? Arrived quicker than I had expected, which brought a big smile to my face. It was delivered by DPD and came in perfect conditions (no dinks or bonks on the box/packaging). My monitor works, looks great and was excellently priced. I have purchased from from Laptops Direct before but had to leave a review because I was that impressed!!!”

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Posted 1 year ago

“Ordered S24+ - phone delivered promptly next day.”

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Posted 1 year ago

“Fast and cheap what else you want”

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Posted 1 year ago

“Paid extra for Saturday delivery and it didn't arrive.”

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Posted 1 year ago

“Great price for mobile phone, easy to order, excellent communication re delivery and item delivered on time”

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Posted 1 year ago

“On time and as described”

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Posted 1 year ago

“Website was very easy to navigate and find what I wanted. Ordering and payment was very straightforward. My laptop arrived a day early which was an added bonus. I would highly recommend Laptops Direct. Thank you so much.”

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Posted 1 year ago

“I am happy with the purchases made over the past couple of years but am very frustrated why I get contacted after each purchase from someone different claiming to be the business account manager and wanting to discuss our needs. It’s putting me off as seems. Is not genuine but only someone looking for sales commission.”

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Posted 1 year ago

“What a horrendous business to deal with. We purchased a 49 inch wide monitor from these people and eight or so months into having it developed a fault which looked like a single led had gone at the bottom of the screen which caused a shadow which i would have carried on using if I had known what was to come. I called them told them what had happened they said pack it up and they would send a courier I explained no longer had the box so was told wrap it best you can so we got two large boxes and taped two together with duct tape to hold it together and wedged some bits inside to stop it moving around and wrote fragile over the box. The courier came did not have a label to put on which was a concern then I helped him carry the monitor to his van and watched him throw multiple parcels to one side to fit mine in the back. Of he goes I dont hear anything after three days email them to check they have received it nothing then they email say it has been received. Another email to say it will take five days to process then today they call and say that they cannot repair it because it was damaged in transit and blamed me for poorly packing the item. Hold on it was not my issue that the monitor went faulty I did everything asked and this is how I was treated absolutely disgraceful. Stay well away from them horror show.”

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Posted 1 year ago

“Easy to order, quick delivery.”

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Posted 1 year ago

“Prompt delivery and laptop in good condition.”

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Posted 1 year ago

“Excellent laptop for a very good price and with prompt delivery:)”

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Posted 1 year ago

“As expected”

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Posted 1 year ago

“Quick delivery, top value and no problems Cannot say anything else”

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Posted 1 year ago

“All good once we sorted the carrier issue.”

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Posted 1 year ago

Laptops Direct is rated 4.3 based on 2,203 reviews