Purchased 2 laptops for my children at £1350 each in black friday deal, was very happy with the price as before and after the black friday deal they were £200 more each. I decided to pay an extra £50 per laptop for them to create recovery drives (£20) and for them to install all critical updates and carry out a full system check to make sure there are no manufacture issues (£30). I also paid extra for Saturday delivery as i work in the week. The laptops seem to be fine and my children are happy, however i feel their customer service is very poor and can imagine them being very difficult to deal with should a problem occur. The reason for me sating this is i had a couple of issues for me to complain about. The 1st being that i got notification on a thursday from the courier company that they would deliver them the following day on the friday, but i had paid for saturday delivery, i tried to ring but never managed to get through, i endedbup emailing them, and hqd to take the day off work as i did not want them sat around in the back of a couriers van over the weekend. When they finally replied to my email, it just said that they had closed my complaint as they could see that they had dealt with my issue, so i tried ringing again but still could not get through so sent yet another email. The second reply just said sorry my item was not instock and would send when restocked and they refunded my postage. So they clearly hadnt read my email. My second complaint was regarding the testing, as i dont believe they tested them, there were still critical updates avaliable which were meant to be installed, and the tick/check list, said that both the optical drive and the webcam test satisfactory on both laptops this rang alarm bells as neither laptop has a webcam or optical drive so how could they have tested satisfactory. They ignored this part of my complaint three times so i have given up, and feel cheated on this element of thier service. Although the laptops were a good price and do actually work fine, i would not use them ever again due to their very poor performance and customer service.