You can definitely find cheaper things online but after this experience I certainly won't risk buying expensive items online! And ESP not from laptops direct.co.uk My husband bought me a laptop as a surprise gift for a special occassion, the timing was unfortunate as we were in the process of moving. We didn't have internet access for the first 8-9 days. When we were finally connected I used the laptop for 2 days and lo behold, I started getting bothered by pop ups and ads. For a laptop that claims it has in built anti virus, I expected more, ESP since all I did for the 2 days was watch a bit of GBBO on iplayer, check emails and do my MSc work! Very dissatisfied we sent an emessage requesting a return. This was rejected the next day, we were told there was a 7 day cooking period for returns. 7 days? Are you kidding? 7 days is not a standard 'cooling period' and whilst it may be somewhere in the terms and conditions it should be highlighted clearly on the receipt! Anyway, so I rang customer services and explained the situation again- I was interrupted and bluntly she said 'madam we cannot offer a refund you are outside the cooling period'. I asked if they could offer some leniency given our misfortunate timing with the move etc but no sympathy just a cold 'no', it says 7 days in the T&Cs it's all there madam.. Well thank you for screwing me over laptopsdirect. At least have the decency to put that you have an unreasonable 7 day policy for returns in the receipt/invoice for people.U