The worst experience I've ever had with an online purchase and I never even completed the order. There is no information on the website about the payments they accept, they will charge any card you give them, wait a few days and then tell you it's not an acceptable form of payment. They have no problem taking the money, but they won't process your order and make little to no effort to contact you. After requesting it be cancelled 3 times I have still yet to receive my money back. They claim 48 hours but it has been a week and still nothing. Customer service via message and phone is useless, pasted in responses and no actual information ever given. When you're waiting for 1,500€ to be refunded you expect some kind of haste or communication, you'll get neither. The fact that the funds were taken from a card they couldn't accept in the first place is suspicious. The fact they have yet to refund them after a week is even worse. Would never recommend or use this site for anything. Avoid at all costs!!!
9 years ago
Laptops Direct has a
4.3
average rating
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