Re: Laptops Direct. Part of my order was for a copy of Microsoft Office. I am continually assured that the down- load has been sent to my e-mail address and that it has been activated. Firstly, I receive so few e-mails that I am unlikely to have missed it and secondly I have no idea how to activate it anyway. I was buying it as a Christmas present for someone who has far more expertise in using computers than me. Clearly somebody who is attached to this organisation is operating a very effective scam and lining their own pockets. After my experience of non- existent customer service I would advise any prospective purchasers to go elsewhere. Never in my 69 years have I had (lack of) dealings with such a shoddy organisation