I have previously bought two laptops from Laptops Direct and both times I was very happy. Recently, I bought a Zoostorm Desktop computer which so far has worked well. However, the experience of the very late delivery, complete lack of knowledge or help from the customer service department, being overcharged for delivery without explanation and missing items from the box mean that I will never be using the company again. The prices are cheap and I guess if you have no problems with the product or delivery then you shouldn't have to use the customer services, beware if anything goes wrong! I was initially told that the product would be delivered in 5 working days due to it being sent direct from the manufacturer, despite it being 5 days I was charged, without my knowledge, for next-day delivery. All attempts to get this refunded have been ignored. The deliver day came and went, so on day 6 I left a message on their online messaging system asking for an update. 36 hours later I was told that there was a delay, no explanation or apology but that someone would phone me back. With no contact, 2 days later, again, I left a message online asking for an update to be told that they were looking into the problem and that again someone would be in touch, again no one got in touch. Finally I rang, politely asked for an update to be told that there was no stock and there was no indication of when there would be - great communication, thank you. The lady was then quite rude and demanded that I had to decide there and then whether to cancel the order or choose something else. I finally got her to arrange for one of the sales team to phone me that evening to go through some options, which of course they didn't. So despite there being no stock, the computer turned up the next day, but with the mouse missing from the box. I again left a message about the missing item and a refund for the 'next-day' delivery but have never heard anything back. Very disappointed.