****WARNING! STAY AWAY!*** READ HERE TO FIND OUT WHY Naturally the sales process is great and the prices are good too. However if you ever wanted to return an item, don't expect it to happen smoothly or expect a full refund. I ordered a laptop 3 months ago and was messed around by the rubbish "DX Courier" 5 times. After several requests and weeks later it was finally being cancelled. I asked for a full refund and raised a paypal dispute. Several weeks later still no refund and I contacted LD and they said because I had a paypal dispute, they cannot process the refund. I had asked can they assure me I get the full refund including postage and fee's and they said yes I would. Stupidly I cancelled my paypal dispute which was going to be settled in my favour had I waited 2 more weeks. A week later I received a PARTIAL refund. When I questions them they said it was for the postage and paypal fee's. Remember I was confirmed a FULL REFUND twice so I made a complaint for the small amount owing of £7.88. Several phone calls and after long waiting to connect to the 01481 number I got told by Tari that she will process it now... which never happened. I called a week later and spoke to Jess and she said that the payments where made but can not go through because I had previously raised a dispute. This is also a lie because I asked for a paypal transaction code which she could not provide and I spoke to paypal and they also said that is not possible because no blocks where held against them and the dispute was closed over a month ago. So 3 months on and phone calls in the excess of over £20 later and despite being told I'll be called back several times. Still nothing. After searching other reviews I had found plenty of similar cases. Hidden 10% restock fee's and partial refunds. My advice is if you where to buy from them, use Paypal. And if anything was to go wrong, raise a dispute and wait it out. Do not cancel it even if they ask you too unlike I did. If I had waited just 2 more weeks, I would have won in my favour because under the 2014 Consumer Contracts Regulations, they had to refund the postage and fee's. If you too have experienced a similar experience like mind with Laptopsdirect, I can only suggest you report them to trading standards & financial ombudsman like I have.