DO NOT USE THIS COMPANY. Once I had placed my order I rang customer services to find out the deleivery day and was told their courier service would call me. THEY DIDNT. They tried to deliver twice in one day without attempting to call the numbers I supplied them with for contact. So I resheduled online for the following day and took TIME OFF WORK. I waited all day and NOTHING. I rescheduled and took ANOTHER DAY OFF WORK and that following morning I called customer services who ASSURED ME the laptop would arrive that day. I rang back around lunch time and was ASSURED A SECOND TIME the laptop was 'out on the road' and 'just around the corner'. It DIDN'T turn up for the SECOND DAY OFF WORK. STILL NO CALLS OF EXPLAINATION from the customer service team so I rang again that morning and made them reshedule, TAKING A THIRD DAY OFF WORK I rang customer services again and was ASSURED. funnily enough I didn't believe them but the laptops arrived that day. I posted my COMPLAINT to them via email and recieved a VOICEMAIL while at work from their complaints department saying them would call back, a week later I called them because they HADN'T called me. I was told that all the complaints supervisors where 'in a meeting' and I would be called back the following day. THEY DIDN'T. I called them the day after and asked to talk to the head of complaints. The woman SPOKE OVER ME, WOULDN'T LISTEN and HUNG UP ON ME. They think that refunding my the £5.00 I paid for postage and packaging is good enough to cover 3 DAYS OFF WORK, A HUGE PHONE BILL and FOUR STRESSFUL DAYS!!!! DO NOT USE LAPTOPS DIRECT!