Probably the worst company in existence. I ordered a refurbished laptop and apparently refurbished to them means the exact same thing as used. It obviously hadn't been touched as it was dirty but my main complaint is to do with the little matter of the £400 laptop not actually working at all. I have a feeling this has something to do with me skipping the ridiculous £30 service charge (which probably means they turn it on to check its working). Turning it on would have showed the OS didn't work and they sent it anyway for me to fix as I had not payed the charge for a 'full service'. Company is a joke and you can tell as they have no review system as they would all be 1 star.