I ordered an Acer XB271HU monitor as a Christmas present on 2nd Dec, it showed as in stock on the website and said it would be delivered on 6th Dec. Got an email on 6th changing delivery to 7th, got a further email on 7th saying they didn't actually have it in stock and would be back in contact when it came in. Rang them on the 7th and was told they would get in touch with the supplier for a date and get back to me. Got an email shortly after saying approx 9th so I phoned and asked what it meant by "approx" as I don't want to be let down again. I was told that it was approx as the couriers are allowed up to 4 days after to deliver but not to worry as it would definitely be here within 4 days from 9th as I had explained to them that the rest of my son's present (the tower) has been here for weeks and I have been unable to test it as I have no monitor and my concern is that if there is an issue either with the tower or the monitor I'm not being left with much time to arrange a replacement before Christmas as this is the second company that has let me down on delivery as Ebuyers did exactly the same thing and I had to cancel that order. Got a further email on 9th saying it now won't be delivered until 20th Dec !! Rang to cancel my order, the woman I spoke to didn't even apologise and was completely disinterested and as they have already taken payment I now have to wait up to 4 working days to get my money back. Won't be using Laptops Direct again, have ordered from Amazon now and it is being delivered on next day service.