had to order a 1600 pounds laptop to replace my old one on Friday, and paid 20 extra pounds to have it delivered on Saturday, because as a CG artist freelancer, I needed it for my work. The next day at 5pm, it hadn't arrived yet so I called laptops directs and they told me it should arrive soon. I waited a little bit more, then called the carrier who told me it wouldn't arrive this day, as the supplier had selected a delivery on Monday. Today is Monday, I called laptops direct and even though I explained them that it was their mistake, that there was a good reason why I paid those extra 20 pounds and that I lost three days of work and had to spend my whole Saturday and now all Monday at home waiting for the delivery, they only refunded the "delivery delay difference" of 15 pounds. No compensation whatsoever beside that. I don't like to write reviews and especially bad ones, but I don't want anybody to do the same mistake: if you're in a hurry, DO NOT BUY FROM THEM, go anywhere else, Amazon is cheaper, delivers in time and refund you when they are the ones that messed up.