They failed to repair a faulty netbook (it crashed when running for long periods - ie fault was intermittent). They ignored all my messages detailing the fault and just returned the product to me with no dialogue. Then I made numerous requests for them to contact me about this, they promised day after day that someone called "chris" was going to call me "soon", he never did. I the end I returned it to them twice, the second time with a detailed printout ......errors. They said they woudl contact me one they had teh laptop, they never did. There online messaging system was a waste of time, just empty promises that were never fulfilled. I very frustrating experience and a waste of a huge amount of time. I ended up making a claim against them ... Written By Tom Phillips - Unbeatable.co.uk