Credit where it´s due - I do write in to commend good performance, and rarely to criticise bad (unlike what the rare positive commenters below have suggested with this company) Laptops Direct is one of the worst Internet companies I have had the dipleasure of dealing with. Some telephone staff told blatant lies and some were aggressive. The laptop I wanted was advertised as available with delivery within three days so I placed an order. (I checked for reviews on the product, but never thought to check the company) I was then presented with a range of extra payments including £40 for a pre-delivery inspection. Don´t they check what they are selling? All extras are by default turned on so you have to pay close attention to what you are buying otherwise you may end up with the lot. The laptop did not turn up when it should have so I eventually got through on the telephone; the emails ware never answered depite the promise of a quick response. The first girl I spoke to was less than interested but promised delevery the next day. I asked for confirmation of that and received it. The laptop did not turn up. The next time I called, three days later I nearly had my head bitten off for asking when the laptop would arrive. This kind of treatment went on for the first two weeks when I had written off all chance of receiving the laptop and was thinking the whole LaptopsDirect site must be a scam. Eventually I got through to the only reasonable person I ever spoke to at the company; he said they had never had a delevery of that item (despite advertising it as "In Stock")and went on to say he was not sure when it would arrive. I had by this time read previous reviews and new it could be months before I receved my money back so I decide to stick with it. Eventually the item arrived mid December when I ordered it early October for my wife´s birthday. It would have been nice if I had been told the truth. Mick J - Unbeatable.co.uk