PLEASE PLEASE dont make the same mistake as me and use this company, I purchased a Samgsung notebook from them which arrived on time, However the unit was not what I had hoped for so I decided to send it back, It was slow and only came with windows 7 starter which they dont tell you of course! It took them a week+ to arrange the returns number and I had to chase them a number of times as you only have seven days to return an item as part of their promise. HERE IS WHERE IT GOT REALLY BAD, I recieved e-message from them saying the return had been authurised and a refund will be credited to my card, good? NO. it was NEARLY £150 LESS than I had paid. apparently they had recieved it back damaged and charged me 20% restocking and an £11.00 handling charge. I disputed this and asked for photos of the damage which they have still failed to produce,The damage they tell me is to minor small to show up on the pictures..what a surprise, They kept telling me that its within the terms and conditions that these charges would apply, and asked me if I had taken photos to prove the unit was in perfect condition when I sent it back, what a joke! I asked if the T&C´s told you to take photos for these situations guess what? the phone went silent. I even asked them to send the unit back to me so I could sell it and get my money back. Guess what they wont because it had been restocked. I am going to warn as any people about this company as I can, There are plenty of other suppliers out there that deserve the business, DONT USE LAPTOPS DIRECT they are an absolute disgrace. Managing directors email address nickateasycom.co.uk and a link to a You tube video to show you what he is like, youtube.com/watch?v=vHFsJqIFyWg I hope you are reading this before you have used them and avoided the mistake that I and others have made by usinh them. Originally Written On Unbeatable.co.uk By Neil - 2/5/2010