I wish I had read the reviews on here before ordering. Purchased a new Lenovo laptop (£900), arrived next day as requested, so a decent start. Opened up the package and the laptop was white, not black as shown, again, not a major issue. The problems started on power up, where it would constantly blue-screen. Eventually got through to customer service and advised to speak to Lenovo tech support. Spoke to Lenovo tech support who advised to factory default it (it was new out of the box!) and then said install all the windows and lenovo updates (try doing that between blue screens), which took all day. Within 5 minutes of completing that it blue screened again. Went back to LD customer support who then took some notes and advised that a case management member would be in touch within 36 hours to advise on the next steps. I explained that this wasn't acceptable on a new item (distance selling regs etc.), but got nowhere and the fact it was a business laptop, 36 hours would take us into the weekend. Got into the office this morning to an email on how it will take upto 48 hours for them to be in touch and IF they take it back it will take an engineer 2-5 days to inspect it and upto 28 days for a refund if granted. What an absolute joke this lot are, I would advise people to stay clear of them and I would never think of using them again. I've now raised it with my credit card company to intervene. Fingers crossed.