Mixed experience with Laptops direct. Positives: - Good price - Good choice Negatives: - My order of five items arrived in five separate packages; not very efficient. One of the items arrived a day late and needed a phone call to chase up, despite having paid for delivery on a specific date. - Order was split into multiple invoices despite my requests for this not to be the case though I was able to ring up and get a single invoice emailed to me. - Account portal (used to check order status) was very slow or did not work at all. - Chat support was slow to respond. - Support telephone number not available at times specified on the website (not open until after 9am).