Laptops Direct fulfilled the order as requested and, when speaking with them by telephone, courteous and efficient conversations were held. However, although I sent an e-message to them with details about my delivery address, no reply was received and, when I rang them to request delivery to a specified recipient should I not be available, they were unable to help other than to say that the Courier Service would be able to help. The courier service did not provide me with an option for a neighbour to sign for my delivery in the event of my unavailability and that was not helpful to me - or, I suggest, to the courier company.