I ordered a HP envy laptop that was listed as A1 condition. I have had an envoy before and loved the machine so i new exactly what i was getting with the i5 core with 8gb of ram and 360 gb ssd memory. I was a little nervous given the some of the other reviews as it was one of most expensive machines on the site. I didn’t pay for the express delivery as i was in no rush but it was delivered within 4 days which was great. I had read that some peoples products had turned up either damaged or the wrong product but no problems with mine. It was in its original box and packaging which was a little crumpled and taped closed but that didn’t bother me as the product description said that was the case. In the box was exactly as you would expect new from a shop. After a detailed search I couldn’t find a mark on the laptop and if the box haven’t been a bit dented, you would think it was new. Very happy with the purchase and for the money it represents fantastic value given its over £1,000 new.