The hallmark of a great company is one that stands by its customers when things don't quite go right (out of no fault of the customer) and they meet the consumer laws of the land happily rather than try and avoid them. But, nothing went wrong, so I can't tell you how they go on the above score. Which is why I gave them 4 rather than 5 stars. Their site is intuitive and the ordering process was pretty straiught forward. Their price was competitive (not the cheapest, but certainly in the lower quartile and the reason I didn't select the cheapest is their reviews were lower than their prices). WHen the order was complete, I got the requisite emails about tracking ones order/delivery (3rd party provider - who delivered on time). So, everything appears chipper... The one niggling complaint I have is that they don't (seem to) provide a neat PDF of the invoice; it is HTML and when you log in. None on their emails; not on their site when you log in.. I think this is one improvement they could make. When I checked out laptops direct on this site, I was given a warning that they may be inviting only satisified customers to review to skew the rating. Maybe this is identified by comparing the average reviews on other sites to this one or something - I am not sure. Maybe they are only sending please review to clients who haven't complained after a week (I have had my laptop a week before getting the please tell us what you think or put a review here). I haven't tod them how happy or otherwise I am. Bottom line. I ordered a price competitive (though not cheapest of its model) laptop and it was in stock, it came when they said it would and no dramas. Can't ask much more than that,