Ordered a laptop for collection on 05/04, bought their "essential service" add on and was given a collection date of 10/04. Collection date came and went without confirmation it was ready so I rang to be told they had a problem moving the laptop to the location required to carry out the service but that they would have it ready on 18/04. Collection date came and went again with no communication and when I rang up I was told my laptop had arrived the night before (25/04), and that they were sorry I hadn't been notified. I travelled to collect the laptop and was told mine was not ready and that it was still at the servicing centre. I rang to complain and was told a manager would ring me back on Monday, which they did. In the meantime I found I could now get the laptop cheaper elsewhere so cancelled.