would never buy a refurbished pc from them again. 1st was faulty and replaced within two weeks of original purchase. So paid the extra for a years warranty on 2nd. Again faulty within 5 months. Paid someone who independently diagnosed a faulty hard drive but company would not accept. Lots of stress and upset and about a month later they still would not issue a refund only a replacement or another model. Even though I was told I was in my right for a full refund under consumer law they would not listen. Resulted in having to buy another pc (which cost more) but Is new rather than refurbished so hopefully it has no problems. I would never buy from this company again!!!!!!