Ordered a refurbished laptop (27th August) that was stated as having the highest refurbished grade, A1. I had the laptop for a total of a day and a half before it crashed and wouldn't turn back on; obviously a driver problem. Spoke to customer services and they told me I had to return it to them. Did that, the same day, they received it two days later. After waiting a week, I was emailed several times first saying they were sending a replacement out and then stating they didn't have another and that I'd be contacted within 2 days (not two WORKING days, just two days). On the fourth day I finally received an email with a number I had to call because apparently they'd been trying to contact me unsuccessfully (despite my phone having no missed calls). I spent an hour trying to reach anyone using the number and when I did get through, the man on the other end was completely unsympathetic, didn't once apologise for any inconvenience and wasn't interested in what I had to say at all. I asked for a full refund and was told it would be with me in 3-5 working days. Will never order anything from them again, the customer service lines were expensive and hold times were ridiculous. 1/5 stars only because I got my money back eventually. Edit: 25/09/2019 - Had to ring customer services YET AGAIN, because I received an email saying another replacement request had been put in and I'd be hearing from the sales team in another two days. Rang up, the guy on the other end of the phone said that the sales team had put in another request and he 'didn't know why they'd done that'. I do, it's because they're clearly incompetent at their jobs. After I doubled checked that it was definitely cancelled and I was still getting my refund, I was quickly dismissed with a quick 'thanks, bye now'. Utter JOKE.