awful company, here is my letter to them also sent to trading standards : Ordered laptop on 14th Jan 2015 Received on 15th Jan 2015 Sold as Grade A1 “A1 - Excellent, As New Condition A1 Grade Laptops are often simply unwanted returns and the only signs of use are the broken seal on the box. All graded laptops have been fully tested by one of our qualified engineers and restored to factory settings. They come with all boxed accessories and manuals” List of problems as follows: Not original box with just a broken seal Damages: gouge out of inside surface below the screen please see attached photo. Not “as new condition” as stated also “only signs of use are the broken seal on the box” not true. Missing items and accessories: Asus Leather pouch for unit body Original box Styles pen for touch screen Small pouch for Ethernet connection cable Video out to VGA cable All paper work documents and manuals (I know there is an emanual on the desktop but there is still several documents missing) Plug UK attachment missing (kettle plug supplied instead) please see attached pictures Not only does this particular laptop meet your Grade A1 standards, it no where near your grade A2