One of the worst companies I have ever had the misfortune of dealing with. Sold me a laptop on finance and then waited til the day it was supposed to arrive to tell me that the no longer stock it. They allowed me to go through the whole rigmarole of applying for and setting up finance for a laptop they didn't even stock. They did offer to try and sort me out another laptop but ignored all requests to send me the specs instead asking me to call them. I am not particularly computer literate and I had asked someone to look at the laptop I was buying to make sure it was halfway decent so I'm pretty convinced that this was a clumsy attempt to use my ignorance against me and attempt to strong arm me into accepting a worse laptop. I ordered the laptop on the 16.06.20 and paid an extra £15 for three day delivery. Exactly three days later on the 19th I was emailed and told that they didn't stock it. I asked for the information on the alternate laptops they were offering that day but they didn't reply until the following Monday on the 22nd telling me that someone would call despite that fact that I had made it clear that I would only conduct any buisness with them via email. Over the next week I emailed several times and got one token response asking me to call them. Now this morning I get a voicemail saying that based upon my emails I wanted to cancel and that they needed me to call them to sort out cancelling the finance. Up until that point I had not once asked to cancel and had in fact repeatedly asked for the prices and specs of the alternative laptops they were supposedly offering. So yeah. If you fancy wasting your time researching laptops, applying for finance, waiting for it to arrive and then getting jerked around by some of the most appalling customer service I myself have ever had the misfortune of dealing with then by all means "buy" a laptop from these charlatans. You won't actually receive it but maybe this is how you have fun.
4 years ago
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