Selling items not in stock Firstly, I would suggest the scenario below is nothing to do with COVID, and all to do with arrogance for the customer. I Ordered a monitor on next day service (£9.98) at 3pm on Thursday 2nd July. At 21:00 on the 2nd I received an email to say warehouse has an issue and that I would be told by 3pm on Friday 3rd July (after their CS closes conveniently, and they don't work weekends!?) what day to expect delivery, and that it won't be delivered Friday. Friday 3rd had an email at 07:20 to say "despatched from one of their warehouses" but when clicking the track button it says "despatched from one of our suppliers - no tracking available" So - looks like I will have no monitor over the weekend for an urgent work project, but who knows - it may turn up. 1/ They have clearly sold something as available when it was not 2/ They have sold me next day delivery, when they knew that it wasn't going to happen 3/They have failed, as they said they would, to give me a delivery date by 3pm on Friday 3rd July 4/ Their Customer service shuts at 2pm on a Friday and does not open weekends 5/ They have not replied to any e-messages. First one sent at 21:22 on Thursday 2nd July. 6/ They mark orders as 'accepted' when dispatched, so I can't cancel on-line and I can't talk to anyone to cancel (so that I can buy elsewhere and get delivered Saturday) as CS shuts at 2 pm - I mean what's all that about! This means, like so many others on Trust Pilot, that I'm in limbo land with this company. I fully expect to see no monitor on Saturday, but I just have to 'wait and see' On Monday I will be cancelling the order (if CS answer the phone), but then it will mean I don't get the monitor from another company until Tuesday. Shocking Customer Service, and selling stock as next day when they clearly don't have it available for tomorrow is misleading at best. nb. just this second has a text from parcelforce express 24 to say a parcel will be delivered on Monday - I have no idea if this is from Laptops Direct or not. Having just looked at their terms it says to return the item will be at my own expense. If it is the monitor, I'm so tempted to refuse delivery, and just wait another day for someone to deliver that deserves customers. Laptops Direct certainly do not deserve customers!!!