What a horrible experience with this company. Placed my order paid including £4.99 extra for delivery on 22nd July following day received an email delivery will be later. Finally got delivery literally 2 weeks late. I followed the instructions to start the laptop entered date and time but have no idea what i must enter next. The laptop arrived with no detailed getting started instructions. I emailed to ask for help and they replied telling me I must get in contact with Lenovo myself. Is this the standard of their after sales service???? Also if you phone they give you the option for a call back which will happen the same day by 6 pm did that twice still waiting for the call. In closing the 1 star rating I gave was purely so that could write a review as far as i am concerned they deserve minus 5 stars