Laptops Direct are, without doubt, the worst company I have ever had to deal with. They took nearly £500 for an order of a Laptop that was supposed to be delivered two days after purchase. I paid for express delivery. The laptop wasn't delivered a week later. I was leaving the country so phoned them, emailed them and messaged them on facebook to cancel the order. I was ignored, hung up on and not called back as i desperately tried to cancel the order. I assumed they would have acted on my over 20 attempts to cancel the order whilst phoning them on their PREMIUM phone number. A laptop was found in a bush outside my house by a friend 3 days after my family and I had left the country. The delivery note said that the laptop had been signed for. It hadn't. IT HAD BEEN LEFT IN A BUSH. I am yet to receive any notification of my complaint from the company, apart from a response to my negative review on Trust Pilot. Please do not use Laptops Direct, they are incompetent and uncommunicative unless you post a negative review about them. I have complained to BBC Watchdog, Paypal and am now going to speak to an Ombudsman about their dishonest business practices.