Sam
Terrible experience. Would definitely not recommend. Various issues: item said it was in-stock and offered faster delivery for extra charge, as soon as payment was taken the tracking changed to out of stock. I then tried to phone customer services (which is a mission in its self) they advised don't worry it will still arrive on time. The very next morning they changed the delivery date by 5 days, no offer to refund the price of express delivery. I therefore decided to cancel, which they advised you can do through the website but you can only email (with a response time if 5days, which doesn't happen) Turns out the item was not even coming from them so they had to speak to another company to cancel. No email confirmation of canceling. Phoned again a few days later, and repeatedly got cut off by automated phone system as they don't want you to ring. Ofcourse it uses the excuse of Covid which multiple companies are taking advantage of. They also had a funny excuse of "due to the hot weather this week, we are busier than normal" they sell electronics ?????. Finally managed to get through and they had canceled with the supplier but had not authorised my refund. Had to repeatedly ask for my money before finally getting it back. Based on my experience and the latest reviews I would guess this company is starting to sink and will leave a lot of people out of pocket.
3 years ago
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Laptops Direct has a 4.3 average rating from 2,064 reviews

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