Do NOT use this company! Our first experience with them (in Ireland) has been horrendous. Firstly, they took nearly a week to return all our items, no where near the 24hr service they state. And only late night deliveries. They charged us €165 for just ironing of our items. They came back and looked like they literally had not been ironed at all. I took photos and contacted the company for a refund. Terrible customer service and no compensation offered only that they'd iron them again. Sent everything back again, and then they LOST all our clothes! It took them 3 days to locate them and again they've come back so badly ironed. My 5 year old could do a better job. AVOID them at all costs. Use Laundrie instead, we've had an amazing experience with them. A shockingly bad customer experience overall and no recompense at all from Laundryheap.