“Do not use this service. Absolutely awful experience. Used it for the first time and was incorrectly charged almost a £150 for ONE bag of laundry priced at £17.95 on the app. They incorrectly labelled the items and charged me per item. I spoke to various customer service agents and we just continued to go round in circles. They refused to offer a refund or discount.
The Landry was returned damp and smelled awful.”
“Absolutely terrible experience with this company. They overcharged me for cheap clothes, added services I never agreed to, and now they are trying to charge me even more—listing two towels when I only sent ONE! They haven’t even returned my clothes, and I’ve been left completely in the dark. No proper phone number to call, no real customer support, and every reply is just delay and excuses.
I’ve already reported this company to the Amsterdam Consumer Protection and UK International Consumer Centre, because this is no longer just bad service—it feels like a scam.
You can’t treat customers like this and expect to get away with it. I won’t stay silent until I get my clothes back and this bill corrected.”
“Worst laundry! Expensive and they charge me two times, and couldn’t clean perfectly. My dress was with a bad smell, that didn’t disappear. I gave to other laundry they made it easily. Don’t recommend!”
“I’ve been using Laundryheap for a while, and while the drivers are always lovely and efficient, the customer service is extremely poor. As a busy medic, I value organization and quick communication, but I’ve been asking the same question since this morning without any response. I’ve seen the customer service associate, Varun, going online and offline multiple times, completely ignoring my three messages.
Additionally, my friends have received numerous discounts for future orders, but when I inquired about this, I was also ignored. It shows a lack of business acumen and consideration for loyal customers. To make matters worse, I wanted to add an extra bag to my pick-up to save on unnecessary trips, but my request was disregarded. It seems they’d rather do two or three trips than listen to a simple customer request, which makes no sense logistically.
Sadly, I won’t be using Laundryheap again after today . While the drivers are fantastic, the lack of customer care is too frustrating to deal with so I’ll be taking my lucrative business elsewhere”
“No calls all in shadows by agent on email, Mr Arnold.
Very confusing consultant service, even though they did a mistake. Has never offered to fix it but to confuse me more. Never again.
Please note that you will be charged for the clean & iron amount if we have processed your clothes under clean & iron service as per your selection.
Also, note that the mixed wash price of AED 65 will be removed once the items are ironed. The only price that will be charged is the price of clean & iron service for each item that you sent.”
“I’ve used this company in Bahrain they have held my clothes for three days you can’t call them you can’t email them you can’t go down and collect your clothes they just keep them till they want to deliver two days I’ve been waiting in and still not got them back please use another company useless”
“Whilst our laundry was collected (and returned) the same day, I was initially confronted with a 'tip' request during the actual booking. Seriously, they wanted a GBP10 tip... for a GBP25 service??
Also, all of our clothes, whilst washed and dried, arrived back incredibly creased, as they'd been thrown into a bag straight from the dryer.
NOT IMPRESSED !!!”
“Avoid. Over £50 of clothes has been lost by them. I have skin allergies so it is hard for me to replace clothes easily. I contacted customer service and all they offered was £10 off my next wash. No thanks! Genuinely shocked at how bad they have been”
“Do not use this service. I have used them more than 5 times and everytime there has been a problem. Delay in delivery /items missing / other people’s clothes being delivered with yours.
I gave them one last chance. They talked to deliver the first night ( there is a 24 Conceirge in the apartment - how ?!). But second night was the worst. Van arrived. Sat outside my place but forever didn’t get out - I literally had to chase the driver as he was leaving. To find he didn’t have my laundry. He wasn’t even going to tell me. Then marked the account as I wasn’t there to receive!! Even more frustrating is there help service. Which frankly is no help, and all the worse, I am traveling now without my clothes.
I will never use them again. Worst customer service I have received for a very long time.”
“Terrible service. Very delayed return of laundry. Misleading text messages about return of laundry resulting in waste of time. Zero customer support. Overall an extremely poor service and much more expensive than expected. Avoid. Would never use again.”
“Avoid at all cost. Shady company. No telephone number..they refuse to talk to customers when there is a problem. And there are frequent problems. Rarely as advertised ... could be 2 or more days before you get your clothes back..assuming you get back the correct order. Avoid.”
“I have sent expensive garments (Comme de Garçon and Sandro) for cleaning as I thought it would be better than washing them at home. A white shirt with black print and a beige t-shirt. They both came back ruined with blue stains and they claimed that it was dye from the print and they followed the cleaning instruction which is totally and factually false. Additionally, in line with their terms and conditions, they have no insurance, so they have the right to 1) charge for the service, 2) permanently destroying your garment and 3) take absolutely no responsibility for it. Stay away from this guys, I wouldn’t even trust them to wash Pennyes socks.”
“I used laundry heap in Netherlands 3 times and they screwed up my ordered each time.
1) I sent one load under 6kgs and was invoiced for 2. After some arguements, they fixed the bill.
2) I sent 1 load and 1 jacket for dry clean, they lost the jacket. I got it back after 3 days
3) I sent one load and 1 shirt to iron with clear instructions of which is which. The order I selected showed the correct amount, but they invoiced me double and ironed all the clothes. I raised the issue to them and they refused to refund.
Really terrible business, prone to mistakes and don’t take accountability. Do not use”
“Extremely Dissatisfied with Laundryheap ServiceI am writing to express my extreme dissatisfaction with the service provided by Laundryheap. My recent experience with their app has been nothing short of a nightmare.Upon using their service for the first time, I entrusted Laundryheap with my laundry, including two jumpers, one of which was a brand new Polo Ralph Lauren. To my dismay, both jumpers were shrunk beyond wearable condition.When I reached out to the resolution center to address the issue, I was appalled by the response I received from the assistant named Gunjan. Instead of taking responsibility for the mishap, Gunjan had the audacity to blame me for not providing instructions to wash the jumpers separately from the rest of the laundry bag.What's even more shocking is their policy to charge customers extra money directly from their card if they believe the contents of the laundry bag don't match what was paid for. While I was confident in their ability to sort the garments appropriately, they failed miserably, leaving me with unwearable items and a significant loss.As a supposed "good gesture," Gunjan offered me a mere £10 discount voucher for my next order, which I find insulting given the extent of the damage caused to my clothing. This experience has left me deeply dissatisfied and disillusioned with Laundryheap's service.I must emphasize that this was my first and last time using Laundryheap. Their incompetence, lack of customer care, and disregard for quality are appalling. I strongly advise against using their service to anyone considering.”
“I writing this review because I am so outraged at the service I have received from Laundry Heap -- not once but twice -- and how easy it is for them to to extract money from their unwitting customers. I have never had a problem with their bedding services but I recently sent some beach cover ups for wash and ironing. Little fast fashion cotton dresses. They decided they were "delicate" and charged me to dry clean them all at a cost of 100 GBP. At no point did they message or call to ask if it was ok to change the service -- the first time I found out was when I received the garments and bill. Something similar had happened once before (both times they refuse to engage and just say they decided it needed special treatment). Be very wary of using this company. There are many better out there.”
“Avoid! I was waiting for them at the time of collection, and they suddenly sent a message of 'No Show'! This is unbelievable, and I am disappointed with their terrible service.”
