I emailed Lawnsmith the same day of delivery to complain that the bag of fertiliser had burst both ends in the cardboard box spilling some of the contents onto my front doorstep. I then had to try and tip the fertiliser pellets out of the box into a carrier bag spilling further of its contents onto the floor. I suggested that in future it will be best to double bag it. I also asked them if this fertiliser had to be stored in an airtight container. The only reply I've have them is to ask for a photo of the packing label and burst bag. I did this but have yet to receive any reply.