“I have found Lawnsmith to be a very good company. The product was easy to order, updates were regular and I particularly like the videos which come with the order information. Excellent service.”
“Haven't used the product yet, however the delivery was very poor. Although I was home no attempt was made to advise me that it was being delivered and was left outside in the rain in a disintegrating cardboard box; fortunately the product itself was in a plastic sack so was not damaged. Lawnsmith need to review the delivery procedure with their chosen courier.”
Thank you for sharing your feedback. We’re sorry to hear about the delivery experience you had, this is not the standard we expect from our courier, and we appreciate you bringing this to our attention.
We’re glad to hear the product itself wasn’t damaged, but we can understand your frustration that this had been left exposed to weather. We will raise this with the courier to avoid issues like this happening going forward. I have reached out to you via email to discuss this further. If you have a moment free, please can you respond to this?
Hi Alistair,
Thank you for taking the time to provide feedback.
We’re sorry to hear the packaging arrived damaged. We’ll review our packaging with the relevant team to prevent this in the future.
Kind regards,
Team Lawnsmith
We appreciate you taking the time to leave us your feedback, and we are sorry that you had not had a great experience this time. The difference you noticed is due to a recent texture change in our ferrous sulphate, which does not affect its performance or effectiveness, though we understand this can be disappointing when it differs from what you’re used to. We appreciate your understanding and hope to provide a better experience next time.
“Both products received but not yet used due to cold weather. On assembling the aerator shoes I found one of the securing clips was missing. Lawnsmith Customers Services quickly sent out a new clip so I will be able to try and use the shoes when the ground is softer. Very responsive so happy with the customer service, thank you.”
Thank you for your feedback. We’re sorry again about the missing clip, and we're glad our customer service could resolve it quickly. We hope the aerator shoes work well once the ground softens😊
“Always deliver great products, swiftly and at right price. Better than local garden centre products.
I also like the lawn guidance provided monthly.
Many thanks.”
