“See previous comment about split packaging, spillage and loss of product. The second time it has happened to me. It’s frustrating, adds hassle and cost and gives me a poor experience of what ought to be an excellent website and service”
“The packaging for my order was poor: Unfortunately, the box containing my order arrived opened at the top and the plastic bag containing the Extra-Long fertiliser had split open, relasing about a quarter of the contents had spilled into the box. Fortunately, very few fertiliser pellets had escaped from the box (despite it having holes at the bottom and it being poorly held together). I managed to get most of them back into the bag. I don't know if this problem was due to rough handling of the package by the courier, but I'd recommend that Lawnsmith review their packaging for items such as this. Other than this, the item arrived quickly.”
Hi Dean,
I am sorry to hear your Fertiliser had been damaged upon arrival, causing the fertiliser to become loose in the box. I have sent you an email to obtain some more information on this. May I kindly ask if you can reply as soon as you have a moment?
I look forward to hearing from you.
Hi Bruce,
I am sorry to hear you find it difficult to order on our website, we understand that this can be frustrating at times.
Should you ever feel you are facing issues placing your order, please email or call us, and we can certainly assist you through the process, so that you can order what's needed, without the hassle 😊
We appreciate your feedback on this.
“Disappointed with results. Very patchy, a lot of seeds have simply not germinated despite good soil (new loam) and being kept damp, and average soil temps around 13-14 degrees over a 3-4 wk period.
Very disappointed given effort that went into prepping existing lawn for overseeding and getting coverage on patchy bare areas.”
Hi,
Thank you for your feedback, and we’re sorry to hear you’re disappointed with the results. I have sent you an email requesting more information so we can look into this in more detail. Please, may I kindly ask if you can reply to this when you have a moment?
I look forward to hearing from you.
“I ordered said fertiliser for a job all other deliveries have been find the last one I received the fertiliser was leaking out the box on opening the box the plastic bag was burst and leaking into box,
I did get in touch with the company and wanted me to do this do that I don't have time to do what they wanted if they can't trust me regarding my email as it's not the first time I have ordered from them it now makes me wonder if I want to order from them again.”
Hi George,
I am sorry you are upset about the damaged fertiliser. We do ask for images of the damaged item as part of our standard process. As a company, we have to follow certain procedures to record and resolve cases like this correctly with our couriers and suppliers. Once we have a photo, we can then offer you a resolution.
“Second delivery didn't arrive, fedex absolute waste of time, managed to accept the first delivery from a young chap who i noticed wondering up and down my next door neighbours driveway 1 hour outside the 9 till 1.45 delivery slot (Sat nav says this is the address) he said, it's not I replied, but Sat nav says it is he said!!! Pleased with contents of first delivery, second apparently is on its way back to you. Please advise me how we proceed. Thank you.”
“Conflicting information given as to sowing times which stated April but then upon inquiry stated for best results, sow in May onwards. We have been told the seed sowed to the specifications given may not germinate till summer so now have a wet patch of soil waiting to germinate. If the seed is germinated by heat alone, then this is going to be difficult as the temperatures suggested should be 15 degrees consistently which even for a UK summer is a stretch. This was expensive seed and so the information (no such sowing details on the bag) was contradictory. The company then suggested we re-seed in summer. Not impressed.”
Thank you for your feedback, and we're sorry to hear that your experience hasn't met expectations.
Shaded lawn seed mixes can behave differently to standard mixes, as they rely more on consistent ground temperatures for germination and can take a little longer to establish.
We appreciate your comments, and we’ve also reached out to you via email to see if there’s anything more we can do to help, or please don’t hesitate to get in touch with us at customersupport@lawnsmith.co.uk if we can assist further.
“One would really use this to aerate a lawn with impacted sub soil. The device is supposed to create 2 cm holes and with successive insertion into the lawn, let the plugs of impacted earth out at the top. It doesn't and just impacts the earth into the tyne.
Nicely made but does not do the job”
Hi Gordon
Thanks for taking the time to share your feedback, and we are sorry to hear you are having some difficulties with the Greenkey Hollow Tine Aerator but hopefully we can help. This can sometimes happen when the conditions aren't quite and here are a few things that might be causing the aerator to struggle:
*Dry, Warm Weather: If the weather’s been dry and warm for a few weeks, the ground can become really hard and compacted. Aeration works best in cooler, wetter autumn months. So, if you’re trying this in summer or after a dry spell, it might be a bit tricky. Ideally, wait for a month or two of cooler, wetter weather to get the best results. Check out more info here for timing tips! https://www.lawnsmith.co.uk/lawn-care-advice/aeration-equipment/when-to-aerate-the-lawn/
*Stony Ground: If the soil’s full of stones, it can make aerating difficult. If that’s the case, you might need to tackle that by removing some of the larger stones first.
*Heavily Compacted Lawn: If the lawn has been heavily used or hasn’t been aerated in a long time, it could be too compacted for aerating to be effective. In these cases, it might take a bit more work or even a different technique to improve the soil structure.
*Unsharpened Tines: If the tines on your aerator aren’t sharp, they won’t be able to penetrate the ground easily. This is an easy fix though—take a look at this helpful video to see how to sharpen them properly. https://www.lawnsmith.co.uk/lawn-care-videos/aerate-rake-scarify/spike-core-aerate/?srsltid=AfmBOorbRMh_lIb7-dF-Cg8gsNfPzmIhu0Db8GLARx6ldaepjVBgIonO
Once you’ve checked off those things, you should have better luck with aerating! If the lawn’s not too stony or old (like 20 years or more), there’s no reason the aerator won’t do its job in the right conditions.
I hope this helps and if you need further assistance, please email us at customersupport@lawnsmith.co.uk
“I have used you many times before and always used the information on the pack to calculate dosage/coverage.
On the grass seed I ordered there was nothing. The accompanying leaflet spoke about spreading and varying the dose based on weather but nowhere did it give a general recommended coverage. 🤔😔☹️”
Hi David, thanks very much for taking the time to leave us a review. However, we are sorry to hear that you were disappointed with the lack of information on the product and leaflet.
This is something that we are currently working on and we hope to have our new inserts in the next couple of weeks. The new leaflets will have all the information you need to know. In the meantime, if you ever have any queries regarding application rates or methods, you can find this information on the website and you can also contact us via email on customersupport@lawnsmith.co.uk or telephone 01522700436.
Regards
Laura
“Returning from holiday I find a lot of brown patches on my lawn which I can only think is clover that has been killied by your treatment. Will grass grow back or will I have to reseed? In hindsight I could hav lived with the clover.”
Hi Michael, thanks very much for taking the time to leave us a review and we are sorry that you are having some issues with your lawn.
This looks more like a lawn burn than treated clover. I have included a link below to one of our articles on the website which might help explain why this can happen. It's unlikely that this has been a direct result of the product and more to do with the conditions and/or application. However, we would still like to help, so please feel free to email customersupport@lawnsmith.co.uk and we can advise on the best course of action.
https://www.lawnsmith.co.uk/lawn-care-problems/common-lawn-problems/lawn-burn?_gl=1*4kixsu*_up*MQ..&gclid=EAIaIQobChMIkJOW_4HghwMVZpVQBh3OLAt5EAAYASAAEgKfIfD_BwE
