“I have previously purchased products from Lawnsmith and transactions and delivery have always been smooth but i'm afraid both types of grass seed recently purchased have not germinated despite best efforts”
“I haven’t used these yet , I’’m aiming to re seed first when night temperature improve.But service so far has been excellent with tremendous advice included😀”
“Despite de mossing, raking, re seeding, Autumn feeding, Spring de mossing, fertilizer, and de weeding the lawn is mostly bare earth. The new grass seed seems to have produced just a few blades of very fine greass and not spread or thickened into lawn. See attached picture - What to do?”
Thank you for your feedback. We’re sorry to hear about the seed germination issue.
We’d like to understand more and help resolve this. We’ve emailed you requesting further details.
We’ll review and arrange the best solution for you as soon as we have a bit more information.
Kind regards,
Ann
“Applied product on 2nd April. The grass at that time was quite green due to regular rainfall from Jan to Mid-March, with few frosts and no really cold weather during winter. Three weeks on we've had no rainfall, so the lawn has been watered by sprinkler every few days. The grass is looking a bit thicker, but no noticible change in colour.”
Thank you for your feedback.
I am sorry to hear that your remaining order has not arrived. I have emailed you regarding this. Please, may I kindly ask that you respond as soon as you have a moment?
I appreciate your cooperation.
“My lawn, like many in UK is clay and hard. Getting this into soil is hard. Then taking the soul out of the tubes is hard..has to be done tube by tube. Saw YouTube video with screws in wood which you push through...still difficult and need to finish job tube by tube.”
Hi Lesley
Thanks for taking the time to share your feedback, we really appreciate it.
We’re sorry to hear you didn’t receive guidance on how to use your Lawn Pack. We have reached out via email with a digital copy, and you can find the full guides via the links provided.
If you have any further questions, please don’t hesitate to get in touch.
https://www.lawnsmith.co.uk/lawn-care-advice/lawnsmiths-lawn-pack/ground-preparation-guide/?_gl=1%2A1goq395%2A_up%2AMQ..%2A_gs%2AMQ..
https://www.lawnsmith.co.uk/lawn-care-advice/lawnsmiths-lawn-pack/application-guide/?_gl=1%2A1goq395%2A_up%2AMQ..%2A_gs%2AMQ..
https://www.lawnsmith.co.uk/lawn-care-advice/lawnsmiths-lawn-pack/aftercare-guide/?_gl=1%2A1goq395%2A_up%2AMQ..%2A_gs%2AMQ..
“They promise fast delivery in the UK. 2.5 weeks later I have yet to receive my order
Update: Received after about 3 weeks and I got a 10% discount for my next order as an apology”
Thank you for your feedback, and we’re sorry to hear about the delay in receiving your order.
We do aim to provide fast delivery, so it’s disappointing to hear this hasn’t been your experience, and we understand how frustrating this must have been.
I have emailed you regarding this. Please, could I kindly ask that you respond to this as soon as you have a moment? I would appreciate this.
“At this precise moment in time I am struggling to review the grass dead I’ve bought.
This is due to the fact that it is slow growing and takes 3 weeks to show signs of growth. Now the order arrived 4 weeks ago, the ground was sealed a week ago.
So with the fact this is the second time I’ve been asked. All I can review in reality to the mud still looks the same except it has some seas on it.
Happy to show results in your time scale.”
