Hi Peter,
Thanks for your feedback. Germination can take longer and may be slow/thin at 15 days depending on seed type and conditions. Ensure adequate moisture, appropriate temperature, and good seed-to-soil contact.
If you’d like tips on improving germination, let us know, or would like to discuss how your lawn is looking now, please contact customersupport@lawnsmith.co.uk
“I have previously purchased products from Lawnsmith and transactions and delivery have always been smooth but i'm afraid both types of grass seed recently purchased have not germinated despite best efforts”
“I haven’t used these yet , I’’m aiming to re seed first when night temperature improve.But service so far has been excellent with tremendous advice included😀”
Thank you for your kind words. We’re glad to hear the service has been excellent and that our advice has been helpful. If you have any update on how your lawn has progressed, we would be delighted to hear!
“Despite de mossing, raking, re seeding, Autumn feeding, Spring de mossing, fertilizer, and de weeding the lawn is mostly bare earth. The new grass seed seems to have produced just a few blades of very fine greass and not spread or thickened into lawn. See attached picture - What to do?”
Hi Martyn,
Sorry to hear the seed isn’t growing as expected. If you can share a few details about where you’ve sown it, how you’ve been watering, and any recent weather, we’ll aim to help. We have sent over an email requesting further information on the 06/05/26. Please feel free to respond, and we would be more than happy to help!
Thank you for your feedback. We’re sorry to hear about the seed germination issue.
We’d like to understand more and help resolve this. We’ve emailed you requesting further details.
We’ll review and arrange the best solution for you as soon as we have a bit more information.
Kind regards,
Ann
Thank you for your feedback, and we're sorry to hear you found our website difficult to navigate. We appreciate you letting us know. If you ever need any help choosing the right product, and are still having trouble with our website, please don't hesitate to email us at customersupport@lawnsmith.co.uk, we'll be more than happy to help.😊
“Applied product on 2nd April. The grass at that time was quite green due to regular rainfall from Jan to Mid-March, with few frosts and no really cold weather during winter. Three weeks on we've had no rainfall, so the lawn has been watered by sprinkler every few days. The grass is looking a bit thicker, but no noticible change in colour.”
Thanks for taking the time to provide your feedback! We would love to hear an update on how your lawn developed, and provide extra assistance and advise if required. You are welcome to contact us at customersupport@lawnsmith.co.uk.
Thank you for your feedback.
I am sorry to hear that your remaining order has not arrived. I have emailed you regarding this. Please, may I kindly ask that you respond as soon as you have a moment?
I appreciate your cooperation.
“My lawn, like many in UK is clay and hard. Getting this into soil is hard. Then taking the soul out of the tubes is hard..has to be done tube by tube. Saw YouTube video with screws in wood which you push through...still difficult and need to finish job tube by tube.”
Thank you for taking the time to share your experience. We appreciate your honest feedback, especially from working with a challenging clay lawn.
Clay soils can be particularly difficult to aerate as they can become very compacted, making the process more physically demanding and we appreciate that clearing the cores from the tool can be a time-consuming part of the job.
Thank you for sharing your tip about using screws in wood to help remove the plugs. We hope that, once completed, the aeration helps improve drainage, root growth and the overall health of your lawn.
Hi Lesley
Thanks for taking the time to share your feedback, we really appreciate it.
We’re sorry to hear you didn’t receive guidance on how to use your Lawn Pack. We have reached out via email with a digital copy, and you can find the full guides via the links provided.
If you have any further questions, please don’t hesitate to get in touch.
https://www.lawnsmith.co.uk/lawn-care-advice/lawnsmiths-lawn-pack/ground-preparation-guide/?_gl=1%2A1goq395%2A_up%2AMQ..%2A_gs%2AMQ..
https://www.lawnsmith.co.uk/lawn-care-advice/lawnsmiths-lawn-pack/application-guide/?_gl=1%2A1goq395%2A_up%2AMQ..%2A_gs%2AMQ..
https://www.lawnsmith.co.uk/lawn-care-advice/lawnsmiths-lawn-pack/aftercare-guide/?_gl=1%2A1goq395%2A_up%2AMQ..%2A_gs%2AMQ..
“They promise fast delivery in the UK. 2.5 weeks later I have yet to receive my order
Update: Received after about 3 weeks and I got a 10% discount for my next order as an apology”
Thank you for your feedback, and we’re sorry to hear about the delay in receiving your order.
We do aim to provide fast delivery, so it’s disappointing to hear this hasn’t been your experience, and we understand how frustrating this must have been.
I have emailed you regarding this. Please, could I kindly ask that you respond to this as soon as you have a moment? I would appreciate this.
“At this precise moment in time I am struggling to review the grass dead I’ve bought.
This is due to the fact that it is slow growing and takes 3 weeks to show signs of growth. Now the order arrived 4 weeks ago, the ground was sealed a week ago.
So with the fact this is the second time I’ve been asked. All I can review in reality to the mud still looks the same except it has some seas on it.
Happy to show results in your time scale.”
Thank you for your honest feedback. We completely understand that it is difficult to review a grass seed product before it has had enough time to establish.
Grass seed is very much a product where patience is required, as germination and early growth depend on a number of factors including temperature, moisture and ground conditions. As you mention, many varieties can take several weeks before noticeable progress is seen, and the lawn will continue to develop and thicken over time.
