Thank you for your feedback, and we're very sorry to hear about the issue with the packaging that caused the fertiliser to spill.
We’ve reached out to you via email to resolve this matter. Please check your inbox, and let us know if there's anything further we can do to help.
Thank you for your feedback! We’re glad to hear that your order was delivered promptly. Once the seed has had time to germinate, we hope you see healthy growth and great results in your lawn.😇
“I bought this fertilizer about 10 days ago. When it arrived, the bag was already torn, and most of the product had spilled inside the box. When I tried to lift it out, it split again, spilling granules onto my lawn and causing some damage. I’ve requested a partial refund because of the poor packaging quality. For this price, I expected a much better seal.”
Hi Viktorija,
Thank you for taking the time to share your feedback. We’re sorry to hear that your bag of fertiliser arrived damaged and that this caused inconvenience and some lawn damage. This is certainly not the standard we aim to deliver. Had we been made aware of the issue sooner, we would have taken immediate steps to resolve it for you.
We can confirm that we’ve also reached out to you directly by email regarding your order. We appreciate you bringing this to our attention and for giving us the opportunity to put things right.
When you have a moment free, could I kindly ask that you respond to my email, so we can resolve this for you 😊
Thank you for feedback. When overseeding/ or sowing a lawn, we would recommend that you allow 6-8 weeks for this to fully establish. 13 days is very soon to expect visible results. Your lawn should fill out beautifully in due course if the preparation has been done, conditions are favouring, and watering is consistent 😊🍃
We appreciate your feedback. We’re glad to hear you’re happy with the products, and we’re sorry about the delay with FedEx. That delivery time is far from what we aim for, and we apologise for the inconvenience caused. We appreciate you bringing this to our attention.
“I emailed Lawnsmith the same day of delivery to complain that the bag of fertiliser had burst both ends in the cardboard box spilling some of the contents onto my front doorstep. I then had to try and tip the fertiliser pellets out of the box into a carrier bag spilling further of its contents onto the floor. I suggested that in future it will be best to double bag it. I also asked them if this fertiliser had to be stored in an airtight container. The only reply I've have them is to ask for a photo of the packing label and burst bag. I did this but have yet to receive any reply.”
Hi Stephen,
We’re sorry to hear about the condition your order arrived in and the inconvenience it had caused you. It sounds like your original email may have gone unread after you sent the photos, and we sincerely apologise for the delay in getting back to you.
I’ve now replied directly to your email and look forward to your response so that we can resolve this matter quickly for you. Thank you for bringing this to our attention.
I am sorry to hear you have had poor results. I have sent you an email to gather more information from you regarding this and hopefully we can resolve this issue 😊👍
“Due to the lack of rain I only applied it at the weekend. I did think there was little explanation of what "Natur" meant. Worked well in my spreader and delivery was good.”
Thank you for your feedback. I am sorry there was not a great explanation of the term "Natur" . This is the German word for "nature," used to describe the natural and environmentally friendly ingredients.⭐😊
