“Very efficient and very helpful with their regular lawn maintenance bulletins. I regret that they don't allow for the climate in the north of England.”
Thank you for your feedback and kind words. We understand the climate considerations in the north of England can be tricky. If you have any specific ideas or further feedback, we'd be glad to hear it 😊
Hi Andrew,
Thanks for sharing your update. It sounds like you’re giving the seeds every chance with regular watering despite the colder nights. Germination can take a bit longer in cool conditions, hopefully you’ll start to see progress in the warmer conditions.
Thank you for your feedback. We’re sorry that the packaging didn’t meet your expectations. We’ve been reviewing alternative packaging options to avoid issues like this going forward, and comments like yours are very helpful as we continue to improve.
We hope that you’ll see improvements in both packaging and overall delivery experience going forward.
“Lawnsmith have been very informative on how to do things through useful videos, such as getting rid of moss and re-seeding. In my opinion Lawnsmith sends out too many promotional emails too frequently.
The only reason I didn't give the Ferrous Sulphate and Lawnsmith 5 stars was due to when my tub of Ferrous Sulphate arrived it had a big gash down the side of the tub, and much of the Ferrous Sulphate had leaked into the box. I mended the tub with duck tape, put the spilt Ferrous Sulpate back in the tub and got on with the job. So I was able to use the full 5 kg, but I don't expect to receive such poor packaging. Either Lawnsmith or their couriers were at fault.”
Thank you for taking the time to leave your feedback. We’re glad to hear that you’ve found our videos and advice useful, and we’re glad they’ve helped you with your lawn care projects.
We’re sorry to hear about the condition your Ferrous Sulphate arrived in. Although we’re pleased you were still able to use the full product, this is not the standard we expect our customers to receive. We’ll review the packaging and handling of these tubs with our team and courier partners to help prevent this happening again.
We also appreciate your comments regarding our promotional emails. We’re always looking to find the right balance between keeping customers informed about products, advice and seasonal tips, while ensuring communications remain useful and not excessive.
Thank you again for your feedback and for choosing Lawnsmith.
“Fertiliser results have always been good, albeit a little bit on the pricey side. Other Lawnsmith products I find too expensive and buy similar products elsewhere.”
Thank you for your review. We're glad to hear you have had good results from our fertilisers. We work hard to ensure our products are made with quality ingredients and provide reliable results, while always reviewing our pricing to offer the best possible value for our customers.
