“I purchased firstly fertiliser as I wanted to keep my lawn looking as good as it was. It was the best I have ever seen it.
However after applying the fertiliser in the rain and watering as recommended my lawn turned brown within a few days and looks completely dead in large patches.
I have purchased a scarifier and 5 kg of lawn seed to try and get some sort of lawn back.
I wish I hadn’t applied it as the lawn was brilliant before.”
Hi there,
Thank you for sharing your experience with us, and I'm sorry to hear that the product hasn't delivered the results you were hoping for despite following the instructions.
If you'd like, we would love to assist you further to identify any underlying issues or additional steps that might help achieve the best results for your lawn. Please feel free to reach out to us directly at customersupport@lawnsmith.co.uk.
Laura
Lawnsmith
Hi Daniel
Thank you for taking the time to share your feedback, however we're really sorry to hear that the product didn’t meet your expectations.
Depending on the current condition of a lawn, results can vary. This product is designed to support and maintain healthy lawns, so if your grass was already in good condition, the improvements may be more subtle. In some cases, additional steps may be needed to achieve the best results, especially if the lawn has underlying issues.
We appreciate your feedback and hope this helps clarify things a little.
We're really sorry to hear about the trouble with your order. I’ve looked into this for you and can see that a replacement was issued by a member of our team on Monday, and it has since been delivered.
If you haven’t received it, please let us know right away so we can investigate further. If you have received it, we hope you’ll have a chance to try the product soon and if you’re happy with it, we’d love for you to consider updating your review.
Thanks again for your patience.
“Still waiting on any tangible results after 6/7 weeks. Not sure if it's the lawnsmith grass seed or the fertiliser that isn't performing. Watered every day.”
I am sorry to hear you have not got the results you had hoped for as of yet.
I have emailed you to gather some more information regarding this. Please can you get back to us as soon as possible so we can assist you in resolving this.
Thanks,
Lawnsmith
“As a regular customer of Lawnsmith, order fulfilment standards have fallen to an all time low. This includes incorrect items delivered, poor quality packaging and items omitted from a delivery.”
Hi Christopher
Thank you for taking the time to share your feedback, and I’m really sorry to hear about the issues you’ve experienced with your recent order. We do appreciate your loyalty as a regular customer, and I can understand your frustration.
We’ve recently welcomed some new staff in our warehouse, and while they are still learning the ropes, we’re doing our best to ensure that these types of mistakes are kept to a minimum. I can see that the missing item from your order has been dispatched and is marked as delivered now, but if there’s anything still amiss or any other concerns, please don’t hesitate to reach out to us. We’ll make sure to resolve any issues as quickly as possible.
Kind Regards
Laura
Hi Trevor,
Thank you for your feedback, and we apologise if our request for a review felt too soon or aggressive. Review requests are sent a week after purchase and normally orders have arrived by then. However, I can see from your order tracking that there was delay and it is currently out for delivery and you can expect it to arrive today.
Once you’ve received your order, we’d love to hear your thoughts and would greatly appreciate it if you could update your review. Your opinion is important to us, and we’re excited to hear your feedback.
If you need any assistance in the meantime, please feel free to email customersupport@lawnsmith.co.uk and we would be happy to help.
Hi Mark
We appreciate you sharing your feedback with us and we are sorry to hear that your order has arrived damaged.
We are currently reviewing and upgrading our packaging processes, to help prevent this happening on future orders.
I can see from our records that you have since been issued with a replacement order and I am glad that we managed to resolve this matter with you.
Should you wish to discuss this further, or if you have any questions, please feel free to contact us via email at customersupport@lawnsmith.co.uk
Hi Roger
Thanks for your feedback! No worries at all—we completely understand. Whenever you get the chance to sow the seeds, we’d love to hear how they work out for you and any thoughts you have. If you need any advice or tips along the way, don’t hesitate to reach out!
Best of luck, and we look forward to hearing from you soon.
Hi James
Thank you for your review. We’re really sorry that the courier lost your order, but I’m glad that we managed to get this resolved and a new order dispatched. We hope everything is now as expected, and if you have any further questions or concerns, please don’t hesitate to reach out.
Thanks again for your patience, and we hope you’re happy with your order!
“When I got the delivery it came in a large box , the box was good , however the bag in side was open and all the contents were all in the box and not in the bag .
When I come to use it I would expect it will not have the desired result on my lawn.
So quite frankly disappointed..”
Hi Kelvin,
Thank you for taking the time to provide us with your feedback, although I am sorry to hear your order has arrived damaged, this is unacceptable.
I have reached out to you via email. Please can you reply as soon as possible so we can resolve this.
I look forward to hearing from you.
Hi Radha, thank you for taking time to leave us a review and we are sorry that your delivery was delayed.
Unfortunately the couriers have confirmed that this was lost in transit and we have since sent you a new order which has now been delivered.
Again, apologies for any inconvenience this may have caused.
Regards
Laura
“Very dissatisfied with the lack of response from yourselves I have phoned at least three time's since Saturday we are now thursday and I have not had a call back which makes a nonsense of your recorded message your after sale's service is non existing perhaps if anyone can be bothered to read this I might get a call back not holding my breath.”
Hi Michael
We are really sorry to hear that no one has returned your calls. There have been some technical issues with our answering service, however it is all fixed now. If you would like to give us a call between 9am - 4pm tomorrow, we would be more than happy to help. Alternatively, you can contact use via email at customersupport@lawnsmith.com. We are always quick to respond within working hours.
I look forward to hearing from you.
Laura
“I am sorry to report that the product I bought from you is totally useless. The product I refer to is the Greenkey Hollow Tine Aerator. A complete waste of my money. I find your website generally useful however I recomment taking this product down from your website as it undermines the credibility of your offering.”
“Phoned Lawn Smith several times to ask advice about a product I bought. There is only an answer phone and I ask for someone phone me, but they never did.”
We are really sorry to hear that no one has returned your calls. There have been some technical issues with our answering service, however it is all fixed now. If you would like to give us a call between 9am - 4pm, we would be more than happy to help. Alternatively, you can contact use via email at customersupport@lawnsmith.com. We are always quick to respond within working hours.
