Hi James
Thank you for your review. We’re really sorry that the courier lost your order, but I’m glad that we managed to get this resolved and a new order dispatched. We hope everything is now as expected, and if you have any further questions or concerns, please don’t hesitate to reach out.
Thanks again for your patience, and we hope you’re happy with your order!
“When I got the delivery it came in a large box , the box was good , however the bag in side was open and all the contents were all in the box and not in the bag .
When I come to use it I would expect it will not have the desired result on my lawn.
So quite frankly disappointed..”
Hi Kelvin,
Thank you for taking the time to provide us with your feedback, although I am sorry to hear your order has arrived damaged, this is unacceptable.
I have reached out to you via email. Please can you reply as soon as possible so we can resolve this.
I look forward to hearing from you.
Hi Radha, thank you for taking time to leave us a review and we are sorry that your delivery was delayed.
Unfortunately the couriers have confirmed that this was lost in transit and we have since sent you a new order which has now been delivered.
Again, apologies for any inconvenience this may have caused.
Regards
Laura
“Very dissatisfied with the lack of response from yourselves I have phoned at least three time's since Saturday we are now thursday and I have not had a call back which makes a nonsense of your recorded message your after sale's service is non existing perhaps if anyone can be bothered to read this I might get a call back not holding my breath.”
Hi Michael
We are really sorry to hear that no one has returned your calls. There have been some technical issues with our answering service, however it is all fixed now. If you would like to give us a call between 9am - 4pm tomorrow, we would be more than happy to help. Alternatively, you can contact use via email at customersupport@lawnsmith.com. We are always quick to respond within working hours.
I look forward to hearing from you.
Laura
“I am sorry to report that the product I bought from you is totally useless. The product I refer to is the Greenkey Hollow Tine Aerator. A complete waste of my money. I find your website generally useful however I recomment taking this product down from your website as it undermines the credibility of your offering.”
“Phoned Lawn Smith several times to ask advice about a product I bought. There is only an answer phone and I ask for someone phone me, but they never did.”
We are really sorry to hear that no one has returned your calls. There have been some technical issues with our answering service, however it is all fixed now. If you would like to give us a call between 9am - 4pm, we would be more than happy to help. Alternatively, you can contact use via email at customersupport@lawnsmith.com. We are always quick to respond within working hours.
