“I find it difficult to work out the dilution rate of Ferrous Sulphate for killing moss. Why can't you just state how much to use for moss killing using a 10 litre watering can or prorata for different size watering cans ?”
“Three products, easygreen seed, shady green seed and fertilizer arrived promptly. Grass seed is sown and as yet, 10 days since sowing, has not started to grow.”
“Comunication was alittle slow and processing seemed also to be excesive but deleiver from notification of parcel being sent was excellent (Next day).
So it was just the processing time that seemed to hold up the delivery!”
“Package arrived damaged and handle on product container broken - rather than just leave a poor review I emailed their customer service to explain the problem and enclosed a photo. They have now responded to this email explaining actions they have taken to improve packaging/delivery and offering product replacement or refund. I did not require either and I am now satisfied with the resolution.”
Hi Pete
Thank you for taking the time to share your feedback, however we are sorry that you were disappointed with the service you recieved. This is not the standard of service we strive to provide, and I will look into this further.
In the meantime, we hope that we can still help resolve the issue and we have reached out via email and look forward to hearing from you.
“I like the videos and shared information - you do this well in written and visual form. I've used you before - very satisfied. Quick and reliable delivery as well. Confidence in your expertise.
Will have to let you know how the grass grows!”
“The service is great. Decent prices and purchases very quickly dispatched and received. I cannot comment on the fertiliser or seed as I’ve not used either yet but service is good.”
