“Products easily ordered, dispatched quickly, arrive in good order. Monthly emails keep you up to date with how you should be looking after your lawn.”
Hi there,
Thank you for sharing your experience with us, and I'm sorry to hear that the product hasn't delivered the results you were hoping for despite following the instructions.
If you'd like, we would love to assist you further to identify any underlying issues or additional steps that might help achieve the best results for your lawn. Please feel free to reach out to us directly at customersupport@lawnsmith.co.uk.
Laura
Lawnsmith
Hi Daniel
Thank you for taking the time to share your feedback, however we're really sorry to hear that the product didn’t meet your expectations.
Depending on the current condition of a lawn, results can vary. This product is designed to support and maintain healthy lawns, so if your grass was already in good condition, the improvements may be more subtle. In some cases, additional steps may be needed to achieve the best results, especially if the lawn has underlying issues.
We appreciate your feedback and hope this helps clarify things a little.
Hi Chris
Thanks very much for taking the time to share your feedback, and we appreciate your understanding.
Glad that we were able to sort things for you, and I'll be sure to share your feedback with the team.
Warm regards,
Laura
Lawnsmith
Hi Richard,
Thank you for your fantastic review, we really appreciate it! We're thrilled to hear that your grass seed is germinating quickly and looking great.
Warm wishes,
Laura
Lawnsmith
The hot weather can definitely cause stress to lawns, often turning grass yellow or brown despite best efforts☹️. The best way to avoid this is to ensure you are watering regularly. Once conditions cool and there's a bit more moisture, you should see improvement, especially if your lawn is well-established.
We're really sorry to hear about the trouble with your order. I’ve looked into this for you and can see that a replacement was issued by a member of our team on Monday, and it has since been delivered.
If you haven’t received it, please let us know right away so we can investigate further. If you have received it, we hope you’ll have a chance to try the product soon and if you’re happy with it, we’d love for you to consider updating your review.
Thanks again for your patience.
“What a great product one week after putting seeds down there's sprouting grass. Would definitely recommend street's ahead of any products on the market”
“Saw growth after 5 days! 14 days later and it looks long and soft, patchy in places but it's to be expected. It's done very well considering the heat weve had recently, I feared it would dry out too fast but here we are!”
“Fantastic service from Lawnsmith! They dispatched my order very quickly, and very efficiently arranged for an item to be replaced after it was damaged in transit. I was especially impressed by Kirsten in their customer service team, who coordinated the replacement order for me and followed up to ensure the item arrived ok. Superb job!”
“They always provide a quick, reliable service and good products.
Just used the Cresco CR5 for the first time and it does seem to be a good upgrade on the previous Earthway spreader.”
