“Haven't used the product yet, however the delivery was very poor. Although I was home no attempt was made to advise me that it was being delivered and was left outside in the rain in a disintegrating cardboard box; fortunately the product itself was in a plastic sack so was not damaged. Lawnsmith need to review the delivery procedure with their chosen courier.”
Thank you for sharing your feedback. We’re sorry to hear about the delivery experience you had, this is not the standard we expect from our courier, and we appreciate you bringing this to our attention.
We’re glad to hear the product itself wasn’t damaged, but we can understand your frustration that this had been left exposed to weather. We will raise this with the courier to avoid issues like this happening going forward. I have reached out to you via email to discuss this further. If you have a moment free, please can you respond to this?
Hi Alistair,
Thank you for taking the time to provide feedback.
We’re sorry to hear the packaging arrived damaged. We’ll review our packaging with the relevant team to prevent this in the future.
Kind regards,
Team Lawnsmith
We appreciate you taking the time to leave us your feedback, and we are sorry that you had not had a great experience this time. The difference you noticed is due to a recent texture change in our ferrous sulphate, which does not affect its performance or effectiveness, though we understand this can be disappointing when it differs from what you’re used to. We appreciate your understanding and hope to provide a better experience next time.
“Both products received but not yet used due to cold weather. On assembling the aerator shoes I found one of the securing clips was missing. Lawnsmith Customers Services quickly sent out a new clip so I will be able to try and use the shoes when the ground is softer. Very responsive so happy with the customer service, thank you.”
Thank you for your feedback. We’re sorry again about the missing clip, and we're glad our customer service could resolve it quickly. We hope the aerator shoes work well once the ground softens😊
“Always deliver great products, swiftly and at right price. Better than local garden centre products.
I also like the lawn guidance provided monthly.
Many thanks.”
“Lawnsmith have always been very efficient in fulfilling orders.
Their products are extremely good and their lawn care diary and videos are excellent.”
“Very happy with my purchase. Packaged well & fast delivery. Perfectly compatible with my Berthoud knapsack at a much more acceptable price. More nozzles included too. I can now use my sprayer with complete efficiency. Many thanks.”
Thank you for your feedback! We’re thrilled to hear your purchase arrived quickly and well packaged, and that it works perfectly with your Berthoud knapsack 😊⭐
“Looking really strong and healthy thus far. Only been down six weeks but thankfully none of the usual high nitrogen dark green grass that shoots up when it shouldn't do.I Have only completed the front two lawns this autumn. If all looks good in spring time I will then add the Spring fertilizer to the front lawns and the lawns at the back once I have scarified and aerated. I look forward to utilizing all the excellentadvice offered by Lawnsmith and their products in the future.”
Thank you for your feedback! It’s great to hear the lawn is already looking strong and healthy after just six weeks. Your plan for spring feeding, scarifying, and aerating sounds great. We're pleased to hear our advice and products are supporting you! 😊⭐
