“I bought this fertilizer about 10 days ago. When it arrived, the bag was already torn, and most of the product had spilled inside the box. When I tried to lift it out, it split again, spilling granules onto my lawn and causing some damage. I’ve requested a partial refund because of the poor packaging quality. For this price, I expected a much better seal.”
Hi Viktorija,
Thank you for taking the time to share your feedback. We’re sorry to hear that your bag of fertiliser arrived damaged and that this caused inconvenience and some lawn damage. This is certainly not the standard we aim to deliver. Had we been made aware of the issue sooner, we would have taken immediate steps to resolve it for you.
We can confirm that we’ve also reached out to you directly by email regarding your order. We appreciate you bringing this to our attention and for giving us the opportunity to put things right.
When you have a moment free, could I kindly ask that you respond to my email, so we can resolve this for you 😊
“The seeds and fertilizer worked seamless during my autumn overseeding project. I loved the prompt communication with the company too when I had a question about the delivery! Definitely coming back to Lawnsmith next time.”
“Grass seeds have germinated well in October. I felt confident in the products and service due to a good amount of information communicated about how and when to do things on the website. I trust the quality of products as it was recommended by an AI which scans the internet for information, that's what brought me to the site.”
