I am going through bad experiences using lazada app. Before it was nice and very helpful. But since I started using lazada wallet on buying items. It started to mess up. I've been wanting to buy a cat cage so I bought one using lazada wallet. But the item never came to me. I waited for couple of days to weeks to get the refund. When finally I was able to get refund through lazada wallet again I wish to withdraw it through bank transfer. But until now,couple of week passed still not getting my refund. I also noticed that agents do not share the same information. That is why you will surely get a headache because of their different version of explanation. And every agent provides different resolution and understanding about their policies.