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Lazada Philippines Reviews

1.4 Rating 87 Reviews
7 %
of reviewers recommend Lazada Philippines

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Lazada Philippines 1 star review on 16th January 2025
Anonymous
Lazada Philippines 1 star review on 19th December 2024
Anonymous
Lazada Philippines 1 star review on 19th November 2024
Sonalika
Lazada Philippines 1 star review on 19th November 2024
Sonalika
Lazada Philippines 1 star review on 19th November 2024
Sonalika
Lazada Philippines 1 star review on 19th November 2024
Sonalika
Lazada Philippines 1 star review on 19th November 2024
Sonalika
23
Anonymous
Anonymous  // 01/01/2019
So many unauthorized charges and scammers
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Posted 2 weeks ago
Worst, worst company to deal with. Products are delivered broken, then when trying to get return and refund the customer service is a nightmare. They surely need lot more training. I am closing my account with them. Will move to something else. Be warned, customer service is the worst.
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Posted 3 months ago
Tv was not delivered. Lazada app listed as delivered. Seven complaints and all I get is stupid answers. No help so far. I will continue to complain until they refund my money. Terrible customer service.
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Posted 3 months ago
Tell us more
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Posted 3 months ago
The refund process is very unsatisfactory,yet they are telling that COD refund process takes only 24 hours,now its 2 weeks till then my refund value on my lazaa wallet is not appearing , balance where in fact i didnt get any amount.
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Posted 4 months ago
Falsely claims free shipping fee.
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Posted 4 months ago
The refund process was exceedingly unsatisfactory. I submitted a request for a refund due to receiving an incorrect and unclean item, yet it took nearly two weeks to receive a response, which ultimately resulted in the rejection of my refund request. This experience has been extremely disappointing. It further reinforces my belief that Shopee provides a superior service compared to this ineffective application.
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Posted 5 months ago
I bought a bible index/tabs color white for catholic bible but seller gave me a colorful one and intended for Protestants be bible. I return it through LBC and paid for the shipping. The seller returned my money but not the shipping that I shouldered, Lazada gave it back but in a form of Lazada rewards with 30 days expiration. Don't fall for it guys, it's a hoax!
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Posted 5 months ago
Can't trust anything on this site. I expected this so have only paid COD. Their on time shipping is a joke they just change the goalposts with that. The couriers they use are even more of a joke. Soo many times the couriers say customer unreachable when they never made any attempt. If I do ever receive an item I've no complaints as yet.
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Posted 5 months ago
It’s my second time to order, and my second time to Receive the wrong merchandise. Will never order again.
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Posted 5 months ago
For me lazada best online shopping
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Posted 6 months ago
Purchased Brute roof rack and when it was the incorrect fit and I decided to return it, packaged it up nicely and sent photos of the packaging. Seller refused to do the return and customer service is still playing a ridiculous cat an mouse game of asking for more photos and more information day after day. Lazada has the worst online customer service of anyone I ever used. Shoppee is the best. Do not uses Lazada.
Lazada Philippines 1 star review on 16th January 2025
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Posted 6 months ago
VERY POOR CUSTOMER SERVICE
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Posted 6 months ago
Lazada allows their sellers to scam their customers, I purchased a product from a seller on Lazada the description said Taillight Cover and when I get it the product did cover anything, I message the seller with pictures and videos showing them that it doesn't cover anything, they tell me that it's garnish for the Taillight, and I came back and said the description says Taillight Cover and they refused to refund my money and on multiple occasions I chatted and emailed Lazada about the situation and they told me it was between me and the seller, they apologised for the seller misrepresented their product, I was a very good customer, but never again I have been cheated to many times by sellers on Lazada never again
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Posted 6 months ago
Scamming app. Values their scamming couriers more than their customers
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Posted 6 months ago
I regret the day I trusted this Platform with my savings. They promised to keep it safe and multiply it, but when I tried to withdraw, my account was locked, and I was logged out. I was left feeling angry and devastated. Thankfully, I found COVSECLTD.COM With there amazing staffs who expertly helped me regain access to my account and recover my funds . Thank you, COVSECLTD.COM
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Posted 6 months ago
There's a free shipping tag but when it calculates, it adds shipping
Lazada Philippines 1 star review on 19th December 2024
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Posted 6 months ago
My experience with this app is the worst. I already paid, but my order was never delivered. Is that right? Lazada, you’ve completely captured my frustration. This is so upsetting!
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Posted 6 months ago
Sharing my experience here with Lazada. Just a day ago I was scammed and a large amount of money was taken from my account to pay for a Lazada purchase that I did not make. I reached out to Lazada about this and they said they had already blocked the fraudulent user and refused to refund me my money. Shouldn't it be a common sense that one you blocked the account you should also cancel the transaction and refund the money? I highly advised anyone reading this tobnot used Lazada. Lazada is now hosting scam and prioritizing them. So please be aware and don't let your self get scammed.
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Posted 7 months ago
This is the worst e commerce website. There is no customer protection. I paid for my order from a seller IHome , which claimed to be 100% Authentic. It turned into a nightmare- my half items didn't come(whole order was for 1045 p )- the more expensive items weren't shipped, the seller said it could be courier partner who is responsible for missing items and that i should contact customer care and in my order history, it was only single button active "contact seller" Basically customer is a football for Lazada.when I message seller he suggested that should contact that i should contact customer care and when I raised refund claim , it was rejected...Almost 315 P were lost because despite my reporting missing item, my claim was rejected. One can't EVER reach out to Lazada customer care with call time ranging from 30 to 1 hour. Their Cleo their virtual assistant is most useless , never one can reach out for customer grievance. Seller and customer care, customer is a football for them. 2 missing items got refunded...but for 3 missing item, ( 2 set of glasses (12 ) worth 214 P and another set of spoons worth 108 P , was never refunded.
Lazada Philippines 1 star review on 19th November 2024 Lazada Philippines 1 star review on 19th November 2024 Lazada Philippines 1 star review on 19th November 2024 Lazada Philippines 1 star review on 19th November 2024 Lazada Philippines 1 star review on 19th November 2024
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Posted 7 months ago
Lazada Philippines is rated 1.4 based on 87 reviews