“Wrong items shipped. No offer of voucher or discount. Costs money to print label and repackage. Their courier LEX in Cebu is assigned to pick up item. I am told a date by Lazada. LEX comes to my address in the morning without confirming I can be there. I am at work. They call me and leave an SMS. I tell them will be back at 4 p.m. LEX confirms, but they come about 90 minutes late. The LEX guy comes. He accuses me of missing my morning pickup, and he acts as if he is doing me a favor by taking the return parcel. They do not scan it. Why? Lazada does not equip them with scanners. I check Lazada website. No confirmation of my return. I complain. They asked if I took a photo of the courier. Lazada never instructed me to do so. They promise to track it down. Waste of time, money, and effort. No offer of voucher or discount to compensate. Cheap and incompetent -- Lazada & LEX.”
“I missed only 1 payment with my laz paylater then I paid it right after for a long time now. I cant use my paylater again and will never shop with your company Ive bought thousands from you but you never valued customer. Worst experience”
“Worst, worst company to deal with. Products are delivered broken, then when trying to get return and refund the customer service is a nightmare. They surely need lot more training. I am closing my account with them. Will move to something else. Be warned, customer service is the worst.”
“Tv was not delivered. Lazada app listed as delivered. Seven complaints and all I get is stupid answers. No help so far. I will continue to complain until they refund my money. Terrible customer service.”
“The refund process is very unsatisfactory,yet they are telling that COD refund process takes only 24 hours,now its 2 weeks till then my refund value on my lazaa wallet is not appearing , balance where in fact i didnt get any amount.”
“The refund process was exceedingly unsatisfactory. I submitted a request for a refund due to receiving an incorrect and unclean item, yet it took nearly two weeks to receive a response, which ultimately resulted in the rejection of my refund request. This experience has been extremely disappointing. It further reinforces my belief that Shopee provides a superior service compared to this ineffective application.”
“I bought a bible index/tabs color white for catholic bible but seller gave me a colorful one and intended for Protestants be bible. I return it through LBC and paid for the shipping. The seller returned my money but not the shipping that I shouldered, Lazada gave it back but in a form of Lazada rewards with 30 days expiration.
Don't fall for it guys, it's a hoax!”
“Can't trust anything on this site. I expected this so have only paid COD. Their on time shipping is a joke they just change the goalposts with that. The couriers they use are even more of a joke. Soo many times the couriers say customer unreachable when they never made any attempt.
If I do ever receive an item I've no complaints as yet.”
“Purchased Brute roof rack and when it was the incorrect fit and I decided to return it, packaged it up nicely and sent photos of the packaging. Seller refused to do the return and customer service is still playing a ridiculous cat an mouse game of asking for more photos and more information day after day. Lazada has the worst online customer service of anyone I ever used. Shoppee is the best. Do not uses Lazada.”
“Lazada allows their sellers to scam their customers, I purchased a product from a seller on Lazada the description said Taillight Cover and when I get it the product did cover anything, I message the seller with pictures and videos showing them that it doesn't cover anything, they tell me that it's garnish for the Taillight, and I came back and said the description says Taillight Cover and they refused to refund my money and on multiple occasions I chatted and emailed Lazada about the situation and they told me it was between me and the seller, they apologised for the seller misrepresented their product, I was a very good customer, but never again I have been cheated to many times by sellers on Lazada never again”
“I regret the day I trusted this Platform with my savings. They promised to keep it safe and multiply it, but when I tried to withdraw, my account was locked, and I was logged out. I was left feeling angry and devastated. Thankfully, I found COVSECLTD.COM With there amazing staffs who expertly helped me regain access to my account and recover my funds . Thank you, COVSECLTD.COM”
“My experience with this app is the worst. I already paid, but my order was never delivered. Is that right? Lazada, you’ve completely captured my frustration. This is so upsetting!”
