“I just had another issue with a lazada seller. I've had several bad experience with lazada but this one is really surpising.
I have returned and proven that the item is not same as in the product page. I gave one star review. I noticed after a few days my review is gone.
I asked lazada CS. I was told that sellers can modify, hide and remove reviews.
So it means that malicious and cheat sellers are actually protected and tolerated by lazada. Buyers are on their own and can let go of their money if they do not make the effort to return and be refunded.
Buyers already wasted time and energy browsing. Trusting a seller as per their product page and expecting their honesty to deliver what is shown and even verifying thru chat. And then receiving a different or slightly different item. And then buyer have to return. Argue with the seller. Have to waste time and energy and money to get the item to the courier.
No compensation to the buyer and the cheat seller does not even get punished.
I think Lazada should give more importance and value to the buyers than the sellers. With no buyers and more sellers, no business. But with more buyers than sellers, good business.
It seems lazada is only concerned in getting money both from buyers and sellers.”
