“WARNING: NOT child/teen friendly. Their morale has gone down. All of a sudden I see some soft porn materials. Are they promoting the porn generation even more? Anything so they can sell? There's no age limit even so anybody can see/search whatever. No email or direct chat to voice feedback or concerns like these too. It's a shame they're partnered with Gcash. No option to remove those on "for me" or recommended as if I searched them too. App Uninstalled.”
“Mali na nga nirefund na amount, ang bagal pa magproseso, ikaw pa gusto nila makipagcoordinate sa seller at banko.
Hindi man lang naisip ng mga customer service representatives na mga ito na dapat sila ang nakikipagcoordinate dahil internal issue nila ang nagkamali tapos customer nila pag aayusin nila ng problema. 2 buwan na hindi parin naaayos.
Sasabihin anticipate ng 24 to 48 hours pero wala man lang update kahit nag fofollow up ka.
Worst, kapagka chinallenge mo sila, kung kailan paano, gagawin nalang is babaan ka during the live chat.
Worst customer service experience.”
“The pickup team refused to pick up a broken item as promised 5 months ago
If you expect to have aftersale service, never buy in Lazada. Shopee is easier to handle. Waste of time!
Lazada allows their pick-up team to cancel the promised pickp without any reason. At first, the cs kept telling us to wait. We for 5 months and 2 weeks. But the pick up team can cancel pick-up two times. And there is no way to contact any other department except the cs. That's Lazada's way to protect their staff who is taking advantage of the customers. Lazada is stealing money in effect!
Look at what they emailed to me!”
“A cheap rip-off/ copy/ fake immitation of Amazon/ Alibaba
1. There CS COMPLETELY SUCKS! Its like you talking to a bunch of trained monkeys!! They always give you the same stupid pregenerated answers and don't help you at all 👎👎😟
2. There courier ( Ninjavan/ J&t) is the SLOWEST AND WORST IN WHOLE PHILIPPINES!!👎👎😟😟 ( it takes them 3 weeks to ship something from Manila to palawan!!!👎👎😟😟)
3. Always faked advertising with free shipping!! INSTEAD YOU PAY A VERY HIGH SHIPPING FEE FOR A TERRIBLE SLOW COURIER!!👎👎
4. THERE REFUND POLICY SUCKS!! ( courier damaged my item!! SINCE 2 WEEKS THEY DIDNT REFUND MY MONEY, more then 2200 pesos!!😡😡👎👎)
WHY DTI DOESN'T REMOVE THERE LICENSE TO OPERATE IS NOT UNDERSTANDABLE FOR ME!!
SHAME ON YOU LAZADA!!👎👎👎😡😡🤬🤬”
“Between the top worst online selling companies.
Avoid it, use anything else even takes longer to deliver or more expensive.
- Never ever pay in advance or u will say goodbye to your money
- Check the parcel front of the delivery guy, so you can immediately send it back. (And run after your money for months)
Better to avoid it.
See an example in attached photo.”
“The refund process is very unsatisfactory,yet they are telling that COD refund process takes only 24 hours,now its 2 weeks till then my refund value on my lazaa wallet is not appearing , balance where in fact i didnt get any amount.”
“Lazada allows their sellers to scam their customers, I purchased a product from a seller on Lazada the description said Taillight Cover and when I get it the product did cover anything, I message the seller with pictures and videos showing them that it doesn't cover anything, they tell me that it's garnish for the Taillight, and I came back and said the description says Taillight Cover and they refused to refund my money and on multiple occasions I chatted and emailed Lazada about the situation and they told me it was between me and the seller, they apologised for the seller misrepresented their product, I was a very good customer, but never again I have been cheated to many times by sellers on Lazada never again”
“I regret the day I trusted this Platform with my savings. They promised to keep it safe and multiply it, but when I tried to withdraw, my account was locked, and I was logged out. I was left feeling angry and devastated. Thankfully, I found COVSECLTD.COM With there amazing staffs who expertly helped me regain access to my account and recover my funds . Thank you, COVSECLTD.COM”
“This company reeks incompetence fron the couriers to the customer service and greedy top management!! I DONT WANT A REFUND!! I WANT MY ORDER DELIVERED!! HOW ARE YOU NOT UNDERSTANDING THIS?? THE INCOVENIENCE YOUVE COST AND THE TIME IVE WASTED DUE TO THIS WHOLE THING, IT SHOULD BE MORE THAN A REFUND!!! Everyone will know about this incompetence!.. look at these faces And their names. They keep changing the names of the courier as if theyre hinding something after multiple delivery attempts!!!”
“Worst company in the Philippines. They will constantly not attempt to deliver the items and then return as failed delivery attempt. They are liars and lazy. Avoid using them. Shoppee and Amazon PH are far superior.”
“I ordered products from Lazada, order placed on 24 Mar 2024.
When package arrived 31 Mar 2024 the parcel was broken.
I returned the products Placed on 1 April 2024.
on 3 April i got the following message from Lazada: We were unable to accept your return. We will ship the item back to you.
Because of the parcel was broken they stated.
So how should I have done different, repair the broken products before returning them?
They offered me a 30% refund only, which I did not accept.
Until today they only come with lame excuses.
Rest assured, bla, bla, bla.
I have done my last shopping @ Lazada.
Their freight company (lex ph) and customer service is so very bad.
Like”
“I am going through bad experiences using lazada app. Before it was nice and very helpful. But since I started using lazada wallet on buying items. It started to mess up. I've been wanting to buy a cat cage so I bought one using lazada wallet. But the item never came to me. I waited for couple of days to weeks to get the refund. When finally I was able to get refund through lazada wallet again I wish to withdraw it through bank transfer. But until now,couple of week passed still not getting my refund. I also noticed that agents do not share the same information. That is why you will surely get a headache because of their different version of explanation. And every agent provides different resolution and understanding about their policies.”
“Had received text as to date Dec 12 2022 12:01 pm that my parcel is to be delivered and prepare such amount.The courier sender who happens to be my friend had long been dead! What kind of computer programming is that???”
“This review involves a particular seller/store. Ordered during 11.11 sale. Most of my items, even from China came after a few days. One store did not even pack items by 11.17. I reached out to seller and they informed me that they ran low on stocks. Not true because prior to my chat, I checked their store and still offering the same item for P600. It was previously priced at P180 and on sale for P90. They cancelled my orders so I will be forced to order at a higher price. Not good business practice. I reported to Lazada and "filed" a complaint but I doubt if anything will be done about this. Just trying to warn others here of possible scenarios”
“Please don’t order cell phone in Lazada . Big scam , I ordered a cell phone if infinity and when delivered there is only a charger inside. Foreigners please don’t order any expensive things in Lazada they won’t refund in case of theft . My worst experience.”
“I buy a led mosquito killer but i recieve a fake item. From its packaging to its led lights and the seller wont reply anymore to any of my messages plus i cant write a review to that item... Lazada is a full scam...!!!”
“Some decent businesses operating through lazada but also many dishonest ones. Would never buy any electronics again from this site/app. Recently lost almost 4,000 pesos on a bogus Bluetooth speaker. The seller was completely unhelpful and rude. Meanwhile Lazada "support" was a waste of time. Totally pointless contacting them.”
