“I've had 2 things that i ordered and got the wrong item or something fake and both times with pictures Lazada honored the seller to NOT give me my money back. I even showed a screenshot of the seller sending me a message saying if I give them a good review they will approve the refund and if not, they will fight it.”
“I just had another issue with a lazada seller. I've had several bad experience with lazada but this one is really surpising.
I have returned and proven that the item is not same as in the product page. I gave one star review. I noticed after a few days my review is gone.
I asked lazada CS. I was told that sellers can modify, hide and remove reviews.
So it means that malicious and cheat sellers are actually protected and tolerated by lazada. Buyers are on their own and can let go of their money if they do not make the effort to return and be refunded.
Buyers already wasted time and energy browsing. Trusting a seller as per their product page and expecting their honesty to deliver what is shown and even verifying thru chat. And then receiving a different or slightly different item. And then buyer have to return. Argue with the seller. Have to waste time and energy and money to get the item to the courier.
No compensation to the buyer and the cheat seller does not even get punished.
I think Lazada should give more importance and value to the buyers than the sellers. With no buyers and more sellers, no business. But with more buyers than sellers, good business.
It seems lazada is only concerned in getting money both from buyers and sellers.”
“Ordered a washer 5 times and 5 times they choose a carrier that does not service our area. The order was canceled 5 times. Waste time chatting with agents who were not able to do anything despite promises.”
“The customer agent chatting with me. He is a bad customer service. His name Aira. He is lazy and not caring Lazada's customers. He wasted my time and not helping me at all.”
“Worse service. They sent me the wrong item but refuses to have it picked up for return, insisting that I am the one who needs to have the wrong item that they sent, dropped off. This policy is so shamelessly stupid and does not value the customer making Lazada the most ambitious but worse online shop in the Philippines. Lazada sent me the mistaken item but they couldn’t come to my house to pick it up for return. Why? I don’t understand why it’s so hard for them to come pick up the item that they tediously delivered to my house but cannot pick it up because it’s less than 20 kgs?… That’s not logical. And that’s not fair for the customers. Why would the customers bow down to your mistakes, Lazada? Why?”
“Customer service is pathetic. products are duplicate and sellers are crooks. Digital products are fake, Do not buy them. They won't work. They are duplicates and no refunds”
“i have been trying for several weeks to open my account page ALLAN BRIEN to purchase 2 items for my family for Christmas.
THe items i wish to purchase C O D are one supermarket 1.5 litre electric frozen fruit icecream maker Ice cream machine AS 247 SKU 752934855 i want to buy this item this week
2 New SHARP 7 cu /ft chest type inverter freezer frost free with free blender SKU 244 265 1644 i wish to purchase this item in 2 weeks thank you Allan BRIEN”
“i have been trying for several weeks to open my account page ALLAN BRIEN to purchase 2 items for my family for Christmas.
THe items i wish to purchase C O D are one supermarket 1.5 litre electric frozen fruit icecream maker Ice cream machine AS 247 SKU 752934855 i want to buy this item this week
2 New SHARP 7 cu /ft chest type inverter freezer frost free with free blender SKU 244 265 1644 i wish to purchase this item in 2 weeks thank you Allan BRIEN”
“Lazada is my best shopping buddy since I work abroad.. its itheir lazada Philippines or lazada Singapore.. i can buy everything from lazada and delivered to the Philippines (home) while im in abroad. specialLy now that my husband is disabled due to accident its a big help for us.. i am always updated w thier promo.. a big thanks to lazada .. i enjoyed w a lot fun and game specialy the promo.”
“I buy one phone present for my fiancee.When she received the box to her great surprise when she opened it she found a stone inside..I contacted LAZADA and they asked me why she did not get a video when she opened the box ... how could she understand that there would be a stone inside to get a video ?? I try to communicate with them for a refund .... I try to communicate with the shop and the seller ... NOTHING. Big resilience for an online company.”
“Sending me old equipment and items like manuals and cables are missing .the computer has no WiFi.
The computer is not the brand (Dell) that I ordered. They do not react to complaints. I will never order from Lazada again”
“I ordered bike from lazada, they said it will be shipped on 18 August on the day they send me email that my order is cancel,, I dont know why , I ask for refund but they dont send,, I send emails to them but no answer,, no feedback,, I dont know if they are making money like this way
User's recommendation: Don’t trust lazada.”
“advice ko lang po
Wag po kayo bibili, if there,s a note "contact seller b4 ...."
( coz i did contact the seller, inform nya kayo on how to pay outside the lazada apps, kasi the item i wanted to buy is pricey, pero it would cost me 9k lang sa kanila, he asked me to pay thru gcash. Kaya goodbye 9k.
I can't complaint kay lazada kasi there's no record of buying, as well as u cant send a review to warn others.
Hindi tinatanggal ni Lazada un mga ganun seller, instead po.. gagawin nila.. "add to wishlist"
Pag ganyan po, may record po ng cancelled orders un items/seller
(Esp if there's no record of sold),
(Hindi ko na po, sinama un galit at mura and all the efforts on complaining, its frustating)”
“I bought 3 chairs in all, and one had missing parts. I didn't report to Lazada, since the supplier has been coordinating. Eventually after a month, the merchant (Chuass Office) didn't complete the parts. I called Lazada to ask for the contact number of the merchant, since there's no response in chats. I was just given 2 cellphone numbers, both not working. I was asking for the landline and address, but none was given. Now the Lazada supervisor claims that they cannot contact me, when I as holding my phone the whole time today. The least that Lazada can do is to help contact Chuass Office, and help me complete the parts. It is their responsibility to provide the contact numbers of their suppliers or at least assist.
I will not order there again, Lost Php 1,400.”
“I hate you for choosing XDE being one of your Logistics. They are unreliable and they are the worst courier. Been waiting for my order more than 2 weeks now and still haven't receive it. Are you blind LAZADA? Or you just don't care about your customers but to earn money? Your customers have a lot of complaint about XDE. You SHOULD DO SOMETHING ABOUT IT.”
“Lazada has by far not the same standards you may be used to when you deal with other big online sellers. Lazada has for example clearly a third world costumer service, with an totalitarian attitude and offensive arrogance.
Sure, you will always have some bad and unresponsive sellers from time to time, but than to deal also additionally with an bad Lazada costumer service and dispute team for only 900 PHP? In the last 12 month, we spent more than 200.000 PHP in Lazada, but still this attitude and offensive arrogance. Ya well, we don't need that and it gives me a headache. There are other and better options.”
“Lazada does not honour its return policy. They canceled my return twice . Nothing but corrupt lying staff and a dishonest company. They should be investigated for false and misleading information by the NBI. It is just criminal in the way they treat customers”
“WARNING: NOT child/teen friendly. Their morale has gone down. All of a sudden I see some soft porn materials. Are they promoting the porn generation even more? Anything so they can sell? There's no age limit even so anybody can see/search whatever. No email or direct chat to voice feedback or concerns like these too. It's a shame they're partnered with Gcash. No option to remove those on "for me" or recommended as if I searched them too. App Uninstalled.”
