Lazada Philippines Reviews

"Purchased Brute roof rack and when it was the incorrect fit and I decided to return it, packaged it up nicely and sent photos of the packaging. Seller refused to do the return and customer service is still playing a ridiculous cat an mouse game of asking for more photos and more information day after day. Lazada has the worst online customer service of anyone I ever used. Shoppee is the best. Do not uses Lazada."

"There's a free shipping tag but when it calculates, it adds shipping"

"This is the worst e commerce website. There is no customer protection. I paid for my order from a seller IHome , which claimed to be 100% Authentic. It turned into a nightmare- my half items didn't come(whole order was for 1045 p )- the more expensive items weren't shipped, the seller said it could be courier partner who is responsible for missing items and that i should contact customer care and in my order history, it was only single button active \"contact seller\" Basically customer is a football for Lazada.when I message seller he suggested that should contact that i should contact customer care and when I raised refund claim , it was rejected...Almost 315 P were lost because despite my reporting missing item, my claim was rejected. One can't EVER reach out to Lazada customer care with call time ranging from 30 to 1 hour. Their Cleo their virtual assistant is most useless , never one can reach out for customer grievance. Seller and customer care, customer is a football for them. 2 missing items got refunded...but for 3 missing item, ( 2 set of glasses (12 ) worth 214 P and another set of spoons worth 108 P , was never refunded."

"This is the worst e commerce website. There is no customer protection. I paid for my order from a seller IHome , which claimed to be 100% Authentic. It turned into a nightmare- my half items didn't come(whole order was for 1045 p )- the more expensive items weren't shipped, the seller said it could be courier partner who is responsible for missing items and that i should contact customer care and in my order history, it was only single button active \"contact seller\" Basically customer is a football for Lazada.when I message seller he suggested that should contact that i should contact customer care and when I raised refund claim , it was rejected...Almost 315 P were lost because despite my reporting missing item, my claim was rejected. One can't EVER reach out to Lazada customer care with call time ranging from 30 to 1 hour. Their Cleo their virtual assistant is most useless , never one can reach out for customer grievance. Seller and customer care, customer is a football for them. 2 missing items got refunded...but for 3 missing item, ( 2 set of glasses (12 ) worth 214 P and another set of spoons worth 108 P , was never refunded."

"This is the worst e commerce website. There is no customer protection. I paid for my order from a seller IHome , which claimed to be 100% Authentic. It turned into a nightmare- my half items didn't come(whole order was for 1045 p )- the more expensive items weren't shipped, the seller said it could be courier partner who is responsible for missing items and that i should contact customer care and in my order history, it was only single button active \"contact seller\" Basically customer is a football for Lazada.when I message seller he suggested that should contact that i should contact customer care and when I raised refund claim , it was rejected...Almost 315 P were lost because despite my reporting missing item, my claim was rejected. One can't EVER reach out to Lazada customer care with call time ranging from 30 to 1 hour. Their Cleo their virtual assistant is most useless , never one can reach out for customer grievance. Seller and customer care, customer is a football for them. 2 missing items got refunded...but for 3 missing item, ( 2 set of glasses (12 ) worth 214 P and another set of spoons worth 108 P , was never refunded."

"This is the worst e commerce website. There is no customer protection. I paid for my order from a seller IHome , which claimed to be 100% Authentic. It turned into a nightmare- my half items didn't come(whole order was for 1045 p )- the more expensive items weren't shipped, the seller said it could be courier partner who is responsible for missing items and that i should contact customer care and in my order history, it was only single button active \"contact seller\" Basically customer is a football for Lazada.when I message seller he suggested that should contact that i should contact customer care and when I raised refund claim , it was rejected...Almost 315 P were lost because despite my reporting missing item, my claim was rejected. One can't EVER reach out to Lazada customer care with call time ranging from 30 to 1 hour. Their Cleo their virtual assistant is most useless , never one can reach out for customer grievance. Seller and customer care, customer is a football for them. 2 missing items got refunded...but for 3 missing item, ( 2 set of glasses (12 ) worth 214 P and another set of spoons worth 108 P , was never refunded."

"This is the worst e commerce website. There is no customer protection. I paid for my order from a seller IHome , which claimed to be 100% Authentic. It turned into a nightmare- my half items didn't come(whole order was for 1045 p )- the more expensive items weren't shipped, the seller said it could be courier partner who is responsible for missing items and that i should contact customer care and in my order history, it was only single button active \"contact seller\" Basically customer is a football for Lazada.when I message seller he suggested that should contact that i should contact customer care and when I raised refund claim , it was rejected...Almost 315 P were lost because despite my reporting missing item, my claim was rejected. One can't EVER reach out to Lazada customer care with call time ranging from 30 to 1 hour. Their Cleo their virtual assistant is most useless , never one can reach out for customer grievance. Seller and customer care, customer is a football for them. 2 missing items got refunded...but for 3 missing item, ( 2 set of glasses (12 ) worth 214 P and another set of spoons worth 108 P , was never refunded."